Limited Warranty Information
Last Updated: July 2026
HighScoreSaves stands behind eligible products purchased directly from HighScoreSaves.com. This page explains the one-year limited warranty, what coverage may include, what is not covered, how warranty claims are reviewed, and how to request warranty help.
Quick Limited Warranty Summary
- Eligible physical products are covered by a one-year limited warranty beginning on the original purchase date unless a different warranty period is stated on the product page.
- Warranty review is available for eligible products purchased directly from HighScoreSaves.com.
- A valid HighScoreSaves order number or proof of purchase is required.
- Photos, videos, product details, PCB information, and installation details may be requested.
- Possible resolutions may include technical assistance, replacement parts, product exchange, repair guidance, return instructions, or refund when applicable.
- Eligible claims made within the first 30 days after delivery may qualify for repair, replacement, or refund at the discretion of HighScoreSaves.
- After 30 days, eligible warranty claims are generally resolved through repair or replacement. Refunds are generally not available after the first 30 days unless otherwise required by applicable law.
- Customers are responsible for shipping products to HighScoreSaves for warranty evaluation, inspection, repair, or replacement unless otherwise approved in writing.
- If a warranty claim is approved, HighScoreSaves may pay standard return shipping for the repaired or replacement product using a shipping method selected by HighScoreSaves.
- Damage caused by incorrect installation, reversed chips, bent pins, electrical issues, soldering mistakes, static discharge, modified hardware, prior board damage, or customer handling may not qualify for warranty replacement or refund.
- Digital downloads, ARpiCADE software images, and electronically delivered products are non-refundable.
- HighScoreSaves warranty coverage applies only to eligible products purchased directly from HighScoreSaves.com. Products purchased elsewhere may be subject to warranties offered by their original seller or manufacturer.
Warranty Period
Eligible physical products are covered by a one-year limited warranty beginning on the original purchase date unless a different warranty period is stated on the applicable product page.
Warranty coverage applies only to defects or eligible product concerns reported during the applicable warranty period. Proof of purchase or a valid HighScoreSaves order number is required.
Warranty Coverage
HighScoreSaves will review warranty requests for eligible products purchased directly from HighScoreSaves.com. Warranty review is intended to help resolve product defects, incorrect items, missing parts, and reasonable product concerns related to eligible purchases.
Warranty support is handled case by case. Depending on the issue, product, order history, and condition of the item, HighScoreSaves may provide technical assistance, replacement parts, product exchange, repair guidance, return instructions, or a refund when available under the 30-day refund terms described on this page.
A valid HighScoreSaves order number or proof of purchase is required for warranty questions, replacement requests, product support, return requests, refund questions, and related warranty review.
Warranty Resolution
If HighScoreSaves determines that a product is covered under this One-Year Limited Warranty, the available remedy will depend on when the warranty claim is made and the circumstances of the reported issue.
- Within the first 30 days after delivery: At the discretion of HighScoreSaves, an eligible product may be repaired, replaced, or refunded.
- After 30 days: Eligible warranty claims will generally be resolved through repair or replacement of the product or defective component. Refunds are generally not available after the first 30 days unless otherwise required by applicable law.
The specific warranty remedy will be determined by HighScoreSaves after reviewing the reported issue, product condition, troubleshooting results, installation details, and warranty eligibility.
The 30-day return period is separate from the One-Year Limited Warranty. After the 30-day return period ends, eligible warranty coverage continues, but claims are generally resolved through repair or replacement rather than a refund.
Warranty Shipping
Unless otherwise approved in writing by HighScoreSaves, customers are responsible for the cost of shipping products to HighScoreSaves for warranty evaluation, inspection, repair, or replacement.
If HighScoreSaves determines that a warranty claim is covered under this One-Year Limited Warranty, HighScoreSaves may pay the cost of standard return shipping for the repaired or replacement product using a shipping method selected by HighScoreSaves.
If a warranty claim is not approved, the customer is responsible for any return shipping charges before the product is returned unless otherwise approved by HighScoreSaves.
Eligible Products
Warranty review may apply to eligible physical products purchased directly from HighScoreSaves.com, including supported arcade hardware products, kits, parts, accessories, reproduction parts, and related items.
Products May Include
- Free Play and High Score Save Kits
- Wi-Fi Enabled High Score Save Kits
- Darksoft Multigame Kits
- ARpiCADE hardware products
- Vector Labs PCB switchers
- Arcade parts and accessories
- Reproduction control panels
- Other eligible physical products purchased directly from HighScoreSaves
HighScoreSaves warranty coverage applies only to eligible products purchased directly from HighScoreSaves.com unless specifically approved in writing. Products purchased from another seller, marketplace, reseller, previous owner, private sale, auction, or third party may be subject to warranties offered by their original seller or manufacturer.
Warranty Exclusions
Warranty coverage does not apply to damage, failure, or support issues caused by customer handling, incorrect installation, incompatible hardware, modified hardware, electrical problems, or conditions outside the control of HighScoreSaves.
Not Covered Under Warranty
- Incorrect installation
- Reversed chips or incorrect chip orientation
- Bent pins, broken pins, damaged legs, or socket damage
- Electrical shorts, power supply issues, overvoltage, or incorrect voltage
- Soldering mistakes, lifted pads, damaged traces, or repair damage
- Static discharge or improper handling
- Damage caused by modified, repaired, bootleg, damaged, or unstable arcade PCB hardware
- Damage caused by prior board repairs, corrosion, battery leakage, bad sockets, bad connectors, or poor board condition
- Damage caused by cabinet wiring issues, adapter issues, monitor issues, power problems, or third-party hardware
- Damage caused or contributed to by customer modifications, alterations, attempted repairs, or unauthorized changes
- Normal wear, cosmetic wear, misuse, neglect, abuse, or improper storage
- Items returned incomplete, missing parts, or missing required accessories
- Products not purchased directly from HighScoreSaves
- Digital downloads, ARpiCADE software images, and electronically delivered products
Compatibility Requirements
Many HighScoreSaves products are designed for original arcade PCB hardware. Arcade boards can vary by manufacturer, production revision, repair history, socket condition, prior modifications, regional version, bootleg status, and overall board condition.
Customers are responsible for confirming that a product is compatible with their specific arcade PCB, cabinet, wiring, hardware revision, and intended use before purchase and installation.
Compatibility information is provided in good faith based on available documentation, known hardware revisions, testing, and customer support history. Compatibility cannot be guaranteed for every board variation, modified board, damaged board, bootleg board, or previously repaired PCB.
Installation Responsibility
Installation of arcade kits, chips, daughter cards, adapters, sockets, wiring, and related hardware should be performed only by individuals who are comfortable working with arcade electronics and original PCB hardware.
Customers are responsible for following all installation instructions, verifying chip orientation, confirming Pin 1 location, ensuring power is off before installation, and handling arcade boards with proper care.
Damage caused by incorrect installation, improper handling, incompatible hardware, incorrect orientation, electrical issues, soldering mistakes, or customer-side modification is not considered a product defect and may not qualify for warranty replacement or refund.
Warranty Claims
To request warranty review, replacement help, product support, or troubleshooting assistance, contact HighScoreSaves by email. Email is preferred because it allows us to review order details, photos, videos, product information, and installation details before responding.
HighScoreSaves will review the issue and work with you to determine the most appropriate resolution. This may include technical assistance, replacement parts, product exchange, repair guidance, return instructions, or a refund when available under the 30-day refund terms described on this page. Warranty shipping costs are handled according to the Warranty Shipping section above.
Helpful Information To Include
- HighScoreSaves order number
- Product name
- Clear description of the issue
- Clear photos of the product
- Photos of the arcade PCB, socket area, chip orientation, and installed kit when applicable
- Game title, board revision, cabinet wiring details, or other compatibility information when relevant
- Any troubleshooting steps already completed
Digital Products
Digital products are delivered using the method described on the applicable product page, which may include immediate account access, delivery by email, or manual delivery after order review. Because digital products cannot generally be returned after access or delivery has been provided, they are non-refundable unless otherwise required by law and are not covered under the same warranty process as physical products.
Customers are responsible for confirming that they are purchasing the correct digital product before completing checkout.
HighScoreSaves is not responsible for download issues caused by customer device limitations, unsupported hardware, improper installation, corrupted storage media, incorrect file handling, network issues, or customer-side software problems.
Warranty Limitations
HighScoreSaves works to provide quality products, accurate information, and helpful customer support. However, warranty review is limited by product condition, compatibility, customer handling, installation condition, order history, available replacement parts, and the nature of the issue.
To the fullest extent permitted by applicable law, any implied warranties that cannot legally be disclaimed are limited to the duration of the applicable written warranty. Some jurisdictions do not allow limitations on the duration of implied warranties, so this limitation may not apply to you.
Some jurisdictions do not allow certain warranty exclusions or limitations, so some limitations may not apply to you. In those cases, HighScoreSaves’ responsibility will be limited to the maximum extent permitted by applicable law.
Contact Information
If you have questions about warranty coverage, product eligibility, installation concerns, compatibility, or a warranty claim, please contact HighScoreSaves.
HighScoreSaves.com
1720 N 3rd St
Clinton, IA 52732
USA
Email: sales@highscoresaves.com
Phone: 602-888-6715
Business Hours: Monday–Friday, 9:00 AM–2:00 PM Central Time