Limited Warranty Information
Last Updated: October 8, 2026
Highscoresaves LLC, operating as HighScoreSaves.com ("HighScoreSaves," "we," "us," or "our"), provides this limited warranty for physical products purchased directly from our website. This page explains coverage, remedies, exclusions, shipping costs, and how to request warranty assistance.
Quick Limited Warranty Summary
- All physical products purchased directly from HighScoreSaves.com are covered for defects in materials and workmanship for one year from the original purchase date, unless the product page states a different warranty.
- This limited warranty applies to the original purchaser only and is not transferable.
- Report the issue within the warranty period. A claim reported on time remains eligible even if troubleshooting or the return finishes afterward.
- Within 30 days after delivery, we choose repair, replacement, or refund for an approved claim, subject to applicable consumer rights.
- After 30 days, approved claims are generally resolved by repair or replacement. If neither is possible, we refund the product's purchase price.
- Repairs and replacements continue under the remainder of the original warranty period; the warranty does not restart.
- Obtain our authorization and return instructions before shipping a product to us.
- You pay shipping to us unless we approve an exception. We pay standard shipping back to you for an approved warranty claim.
- If inspection finds no covered defect, you pay a $37.50 evaluation fee plus return shipping. We disclose these charges and obtain your agreement before you send the product.
- Damage caused by improper installation, handling, electrical problems, or incompatible hardware is excluded to the extent those conditions caused the damage.
- Digital products are outside this physical-product warranty. Applicable rights concerning defective, inaccessible, or misdescribed digital products remain available.
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Warranty Period
This limited warranty lasts for one year beginning on the original purchase date, unless a different warranty is stated on the applicable product page before purchase.
Notify us of the defect during the applicable warranty period and provide a valid HighScoreSaves order number or other proof of purchase. A claim reported within that period remains eligible even if troubleshooting, inspection, repair, or the return is completed after the period expires.
A repaired or replacement product remains covered for the remainder of the original warranty period. Repair or replacement does not restart or extend that period, except where applicable law requires otherwise. This does not end our obligation to resolve an approved claim reported on time.
Warranty Coverage
This limited warranty covers defects in materials and workmanship in physical products purchased directly from HighScoreSaves.com, subject to the exclusions below and any different warranty disclosed on the product page.
We may request photos, videos, installation details, PCB information, and troubleshooting results to determine whether the problem is a covered product defect or a problem with installation, compatibility, or other hardware.
Troubleshooting and technical guidance help identify the issue. When a covered defect is established, we provide a repair, replacement, or applicable refund under the Warranty Resolution section; guidance alone does not replace an applicable warranty remedy.
If your order arrives with an incorrect item or missing parts, contact us promptly so we can address the order problem under the Shipping, Returns and Store Policies. Those issues are distinct from a defect in materials or workmanship and remain subject to applicable consumer rights.
Warranty Resolution
For an approved warranty claim, the remedy depends on when the issue is reported and the circumstances of the defect:
- Within 30 days after delivery: HighScoreSaves chooses repair, replacement, or a refund of the product's purchase price, subject to applicable consumer rights.
- After 30 days and during the warranty period: We generally repair or replace the defective product or component.
- If repair and replacement are unavailable: We refund the product's purchase price, including for approved claims reported after the first 30 days.
We determine the appropriate remedy after reviewing the defect and warranty eligibility. These terms do not limit any different remedy required by applicable law.
A voluntary return under the store's return policy is separate from a warranty claim for a defect. The end of the 30-day return period does not end the one-year limited warranty or eliminate the refund remedy described above.
Warranty Shipping and Evaluation Fees
Shipping to HighScoreSaves: You pay the cost of shipping a product to us for evaluation, inspection, repair, or replacement unless we approve an exception in writing or applicable law requires otherwise. Obtain our authorization and return instructions before shipping.
Approved warranty claims: We pay standard shipping back to you for the repaired or replacement product, using a shipping method we select. The $37.50 evaluation fee does not apply when inspection confirms a covered defect.
No covered defect found: If inspection finds no covered defect, you are responsible for a $37.50 evaluation fee plus the cost of shipping the product back. This can include a product found to be functioning correctly or an issue caused by an excluded condition.
Package the product carefully and include only the items requested in our return instructions. Do not send an entire arcade PCB, cabinet component, or unrelated accessory unless we specifically request it.
Eligible Products and Purchasers
All physical products purchased directly from HighScoreSaves.com receive this limited warranty unless the applicable product page states a different warranty. Covered product categories include:
- Free Play and High Score Save Kits, including Wi-Fi Enabled kits
- Darksoft Multigame Kits
- ARpiCADE hardware products
- Vector Labs PCB switchers
- Arcade parts and accessories
- Reproduction control panels
- Other physical products purchased directly from our website
This voluntary limited warranty is for the original purchaser and is not transferable. It does not cover purchases from another seller, marketplace, reseller, previous owner, private sale, or auction. Separate seller or manufacturer warranties and mandatory legal rights may still apply.
Warranty Exclusions
This warranty does not cover normal wear or damage or failure to the extent caused by:
- Incorrect installation, reversed chips, or incorrect orientation
- Bent or broken pins, damaged legs, or socket damage caused during installation or handling
- Electrical shorts, overvoltage, incorrect voltage, or power supply problems
- Soldering mistakes, lifted pads, damaged traces, or repair damage
- Static discharge or improper handling
- Incompatible, damaged, modified, bootleg, or unstable arcade hardware
- Existing board damage, corrosion, battery leakage, defective sockets, or poor connections
- Cabinet wiring, adapters, monitors, or other third-party hardware
- Customer or third-party modifications, alterations, or attempted repairs
- Misuse, neglect, abuse, improper storage, or normal cosmetic wear
A modification, prior repair, or use of third-party hardware does not automatically eliminate coverage for an unrelated defect in the purchased product. These exclusions do not remove responsibility for a covered product defect or incorrect instructions we provide.
If a return is missing a component required for evaluation, we may need that component before completing the review. Missing packaging or an unrelated accessory does not automatically invalidate an otherwise eligible claim.
Compatibility Requirements
Many HighScoreSaves products are designed for original arcade PCB hardware. Boards can vary by manufacturer, production revision, repair history, socket condition, modifications, regional version, bootleg status, and overall condition.
Confirm that the product is compatible with your PCB, cabinet, wiring, hardware revision, and intended use before purchase and installation. Our compatibility information addresses known supported configurations and cannot account for every modified, damaged, or previously repaired board.
These requirements do not override an express compatibility description or applicable consumer rights concerning a misdescribed product.
Installation Responsibility
Installation of kits, chips, daughter cards, adapters, sockets, wiring, and related hardware should be performed by individuals with appropriate knowledge of arcade electronics and safe handling.
Follow the applicable installation instructions, verify chip orientation and Pin 1 location, turn power off before installation, and handle boards with proper care. Installation guides and support resources do not replace appropriate technical expertise.
Damage caused by improper installation or handling is excluded as described above. A covered defect unrelated to that damage remains subject to warranty review.
How to Request Warranty Help
Contact us by email during the warranty period. Email allows us to review your order details, photos, videos, and installation information.
- Provide your HighScoreSaves order number or other proof of purchase, product name, and a clear description of the issue.
- Include relevant photos of the product, arcade PCB, socket area, chip orientation, or installed kit. Provide the game title, board revision, and troubleshooting steps when relevant.
- We review the information and may request reasonable additional details or troubleshooting.
- If a return is needed, obtain our authorization and follow the return instructions. We disclose and obtain your agreement to the evaluation fee and return shipping charges that apply if no covered defect is found.
- After evaluation, we explain the findings and provide the applicable remedy or explain why the issue is not covered.
A claim reported within the warranty period remains eligible while troubleshooting or an authorized return is completed afterward. Keep a copy of your initial message and return instructions.
Send only information relevant to the issue and avoid including passwords, payment details, or private PK and SK keys in general photos or videos. Our Privacy Policy explains how support information and attachments are handled. Sending support material does not give blanket permission to publish it.
Digital Products
Digital delivery follows the method described on the product page, which may include account access, email, or manual delivery after order review. Verify the product and supported hardware before purchase.
If the supplied digital product is inaccessible, defective, or misdescribed, contact us. The general non-refund provision does not remove any remedy required by applicable law.
Issues caused by unsupported hardware, customer device limitations, incorrect file handling, corrupted customer storage media, network problems, or improper installation are distinct from defects in the digital product we supply.
Where applicable consumer law requires express consent to immediate digital supply and acknowledgment of the loss of a withdrawal right, those requirements must be satisfied separately. This warranty page alone does not provide that consent or acknowledgment.
Warranty Limitations and Your Legal Rights
This is a limited warranty in addition to any rights that applicable law provides. It does not exclude or reduce mandatory rights concerning defective, misdescribed, or undelivered products.
We do not disclaim implied warranties where this written warranty or applicable law prevents that disclaimer. Where legally permitted, implied warranties are limited in duration to the applicable written warranty period. Some states or jurisdictions do not allow limitations on how long an implied warranty lasts, so that limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Additional mandatory protections may apply in other jurisdictions. Where those protections conflict with a provision on this page, the mandatory protections control.
The Terms of Service address general website and purchase conditions. A general disclaimer in those terms does not override the coverage or remedies expressly provided by this warranty.
Contact Information
For questions about coverage, compatibility, or a warranty claim, contact Highscoresaves LLC.
Highscoresaves LLC
Operating as HighScoreSaves.com
1720 N 3rd St
Clinton, IA 52732
USA
Email: info@highscoresaves.com
Phone: 602-888-6715
Business Hours: Monday–Friday, 9:00 AM–2:00 PM Central Time
Do not ship a warranty return to this address until you receive our authorization and return instructions.