Frequently Asked Questions

Answers to common questions about HighScoreSaves products, ordering, shipping, compatibility, installation, returns, Wi-Fi kits, digital downloads and support.

Quick FAQ Summary

• All orders must be placed through the secure HighScoreSaves.com checkout system.
• Most orders are processed within 1–3 business days, depending on order volume and product availability.
• Customers are responsible for confirming product compatibility before purchase and installation.
• Installation of arcade kits and parts is performed at the customer’s own risk.
• Returns are accepted within 30 days from the date of purchase on most eligible items.
• Digital downloads, ARpiCADE software images and electronically delivered products are non-refundable.
• A valid HighScoreSaves order number or proof of purchase is required for returns, refunds, warranty claims and shipping investigations.
• Email is the preferred support method because it allows us to review order details, photos, videos and technical information.

Jump To Section

How do I place an order?

All orders must be placed through the secure HighScoreSaves.com checkout system. Orders cannot be accepted by phone, email, text message or social media. This helps ensure accurate order processing, shipment tracking, tax calculation, payment security and customer support.

What payment methods do you accept?

HighScoreSaves accepts PayPal, credit and debit cards including Visa, Mastercard, American Express and Discover, along with Apple Pay, Google Pay and Venmo when available at checkout.

Can I order by email or phone?

No. Orders must be placed through the website checkout system. This protects both the customer and HighScoreSaves by keeping payment, order history, tax calculation, shipping and tracking information tied to the order.

Why was my order cancelled or delayed?

Orders may be delayed, cancelled or refused if payment is declined, reversed, disputed, flagged, incomplete or appears fraudulent. Orders may also be cancelled if there is a pricing error, availability issue, restricted destination, incorrect customer information or another fulfillment problem.

Do I need an order number for support?

Yes. A valid HighScoreSaves order number or proof of purchase is required for returns, refunds, replacement requests, warranty questions, payment questions and shipping investigations.

How long does order processing take?

Orders are typically processed within 1–3 business days, depending on current order volume and product availability.

What carriers do you use?

HighScoreSaves ships using USPS or UPS. The carrier may be selected by HighScoreSaves based on package size, weight, value, destination, shipping method and reliability.

How much is shipping?

Shipping costs depend on product type, destination and service selected at checkout.

• USA standard save kits: $8.15
• USA Darksoft kits: $35.99 flat rate, insurance included, signature required
• USA expedited and other items: starting at $15.25
• USA overnight: starting at $300, based on UPS quoting and availability
• International shipping: varies by country

Do you ship internationally?

Yes, HighScoreSaves ships to many international destinations. International customers are responsible for duties, taxes, VAT, GST, customs fees, brokerage fees and import requirements in their country.

Are there countries you do not ship to?

HighScoreSaves does not currently ship directly to Brazil, Mexico or certain high-risk regions due to past shipping challenges, unreliable tracking, customs delays, lost packages and delivery complications. Orders shipping to France must use UPS Expedited due to shipping reliability and delivery requirements.

What happens if my package says delivered but I cannot find it?

First check porches, side doors, garages, mailboxes, parcel lockers, building offices and other secure locations where the carrier may have left the package. Once a package is marked as delivered by the carrier, HighScoreSaves considers the shipment delivered to the address provided during checkout.

What should I do if my package arrives damaged?

Retain all packaging materials and contact HighScoreSaves within 5 business days of delivery. Photos of the outer packaging, inner packaging, shipping label and damaged item may be requested for the carrier claim process.

What is your return period?

HighScoreSaves offers a 30-day return period from the date of purchase on most eligible items. To qualify, the item must be in like-new condition and free from damage, excessive wear, misuse, missing parts or modification.

Do I need authorization before returning an item?

Yes. A Return Merchandise Authorization is required before returning any product. Your original order number will be used as the return reference. Items returned without authorization, without a valid order number or without proof of purchase may be refused or delayed.

Who pays return shipping?

Customers are responsible for return shipping costs unless HighScoreSaves provides different instructions for a specific approved issue.

Are original shipping charges refundable?

Original shipping charges are non-refundable once an order has shipped. A restocking fee may apply to returned items that require testing, inspection, repackaging or are returned incomplete.

What items are not eligible for return?

• Digital downloads
• ARpiCADE software images
• Electronically delivered products
• Items damaged by incorrect installation or improper handling
• Items that have been modified, altered, soldered incorrectly or damaged
• Incomplete returns missing required components or accessories
• Products not purchased directly from HighScoreSaves

How long does a refund take?

Refunds are typically issued within 72 hours after the returned item has been received, inspected and approved. Your bank, credit card provider or payment service may take additional time to make the funds available.

Are HighScoreSaves kits compatible with every arcade PCB?

No. Many HighScoreSaves products are designed for specific original arcade PCB hardware. Arcade boards can vary by manufacturer, production revision, prior repair history, socket condition, modifications, regional version, bootleg status and overall board condition.

Who is responsible for confirming compatibility?

Customers are responsible for confirming that a product is compatible with their specific arcade PCB, cabinet, wiring, hardware revision and intended use before purchase and installation.

Can I install a kit on a bootleg, modified or repaired PCB?

Compatibility cannot be guaranteed for every bootleg, modified, damaged or previously repaired PCB. If your board is not original, has repairs, has socket damage, has corrosion, has prior modifications or is unstable, contact HighScoreSaves before ordering or installing.

What should I send if I am unsure about compatibility?

Send your game title, board photos, PCB revision details, cabinet information and any relevant repair or modification history. Clear photos of the CPU, ROM area, sockets and board markings are often helpful.

Do I need technical experience to install arcade kits?

Installation of arcade kits, chips, daughter cards, adapters, sockets, wiring and related hardware should be performed only by individuals who are comfortable working with arcade electronics and original PCB hardware.

What should I check before installing a kit?

• Confirm the correct product and board compatibility.
• Read the installation guide for your specific kit.
• Verify chip orientation and Pin 1 location.
• Confirm the correct socket or CPU location.
• Power off the arcade machine before installation.
• Handle the PCB and chips carefully to avoid bent pins or static damage.

Is installation damage covered?

Damage caused by incorrect installation, reversed chips, improper orientation, bent pins, electrical shorts, damaged sockets, power supply issues, soldering mistakes, static discharge, prior board repairs or customer handling may not qualify for replacement, refund or warranty coverage.

Where can I find installation guides?

Installation guides are available on the HighScoreSaves Installation Guides page. Many product pages also link directly to the matching install guide.

What should I do if I am unsure during installation?

Stop before installing or powering on the board. Contact HighScoreSaves with your order number, product name, PCB photos and your question. Do not force chips, bend pins, guess chip orientation or power on a questionable installation.

What is a Free Play and High Score Save Kit?

A Free Play and High Score Save Kit is an arcade PCB upgrade designed for supported original arcade hardware. Depending on the kit, it may add free play, permanent high score saving, menu settings, attract options, reset functions, score backup features and other game-specific features.

Do all kits have the same features?

No. Features vary by game, hardware platform and kit version. Always review the product page and installation guide for the specific kit you are purchasing.

What is the difference between a Standard Kit and a Wi-Fi Enabled Kit?

A Standard Kit includes the supported kit features for that game without online score uploading. A Wi-Fi Enabled Kit includes optional Wi-Fi support for compatible online leaderboard or personal high score page features.

Can I upgrade from a Standard Kit to a Wi-Fi Enabled Kit later?

Some products may offer Wi-Fi options or separate Wi-Fi versions, but availability depends on the specific game and kit. Review the product page or contact HighScoreSaves before ordering.

What do Wi-Fi Enabled Kits do?

Some HighScoreSaves products include optional Wi-Fi features, online high score uploading, online leaderboards, personal high score pages or related online services.

What Wi-Fi network do I need?

Wi-Fi features require compatible hardware, correct kit configuration, a supported wireless network, accurate setup information and a reliable internet connection. Many arcade Wi-Fi setups require a 2.4 GHz network.

What are PK and SK keys?

PK and SK keys are setup keys used with compatible Wi-Fi enabled kits and online leaderboard services. Customers must enter the keys exactly as provided during setup. These keys may be reused for future compatible Wi-Fi kits connected to the same leaderboard account.

Why are my scores not uploading?

Score upload issues can be caused by incorrect Wi-Fi information, incorrect PK or SK keys, local network problems, weak signal, router settings, firewall settings, internet service issues or incorrect kit configuration.

Check the Wi-Fi setup information, confirm the network is supported and verify all keys and settings are entered exactly as provided.

Are online leaderboard services guaranteed forever?

Online score features and leaderboard services are provided as a convenience and may be updated, changed, interrupted, limited or discontinued when necessary for maintenance, security, technical improvements, abuse prevention or service changes.

Is HighScoreSaves an official Darksoft distributor?

Yes. HighScoreSaves is an official United States distributor for Darksoft Multigame Kits, including supported platforms such as CPS1, CPS2, CPS3, Sega ST-V, Taito F3, Namco System 2 and Neo Geo MVS.

Do Darksoft kits work on every board?

No. Darksoft kits are designed for specific original arcade hardware platforms and may require compatible motherboards, correct board revisions, proper setup and platform-specific installation steps. Always review the product page and installation guide.

Is HighScoreSaves an official ARpiCADE distributor?

Yes. HighScoreSaves supplies ARpiCADE Raspberry Pi JAMMA systems and related products as an official United States distributor.

What are Vector Labs PCB switchers?

Vector Labs PCB switchers allow supported arcade cabinet setups to switch between multiple compatible original arcade PCBs. Compatibility and installation requirements vary by product and cabinet setup.

Are digital downloads refundable?

No. Digital downloads, ARpiCADE software images and electronically delivered products are non-refundable because they become available immediately after checkout and cannot be returned.

What should I check before buying a digital product?

Confirm that you are purchasing the correct digital product, software image or electronically delivered item before completing checkout. Digital items cannot be returned, exchanged or refunded after purchase.

Can HighScoreSaves help with download issues?

HighScoreSaves may provide reasonable support for eligible download access issues, but is not responsible for customer device limitations, unsupported hardware, improper installation, corrupted storage media, incorrect file handling, network issues or customer-side software problems.

What is the best way to contact support?

Email is the preferred support method because it allows HighScoreSaves to review photos, videos, order details, product details and technical information before responding.

What should I include in a support email?

• Your HighScoreSaves order number
• The product name
• A clear description of the issue
• Photos or video when helpful
• Game title, PCB revision and board photos when relevant
• Installation details and troubleshooting steps already completed

Can you help with products not purchased from HighScoreSaves?

HighScoreSaves warranty, return and replacement support applies to eligible products purchased directly from HighScoreSaves.com. Products purchased from another seller, marketplace, reseller, previous owner, private sale, auction or third party may not be covered by HighScoreSaves warranty or return support.

What if I received a defective, damaged or incorrect item?

Contact HighScoreSaves as soon as possible with your order number, a description of the issue and photos when helpful. HighScoreSaves will review the issue and determine the most appropriate resolution, which may include replacement parts, product exchange, technical assistance, repair guidance or refund when applicable.

Do I need a customer account?

Customers may create an account to view order history, manage account details and access certain website features. You are responsible for maintaining the confidentiality of your account login information.

Do you sell customer information?

No. HighScoreSaves does not sell, rent or share customer information with third parties for marketing or advertising purposes. Customer information may be shared only when necessary to process payments, fulfill orders, provide shipping services, support website functionality, prevent fraud, provide customer support or comply with legal requirements.

Where can I read the full Terms of Service?

The full Terms of Service page explains website rules, orders, payments, shipping, returns, compatibility, installation responsibility, digital downloads, Wi-Fi services, liability and other customer responsibilities.

Where can I read the Privacy Policy?

The Privacy Policy explains how customer information is collected, used, stored, protected and shared when using HighScoreSaves.com, placing orders, creating an account, contacting support or using related services.

HighScoreSaves.com
1720 N 3rd St
Clinton, IA 52732
USA
Email: sales@highscoresaves.com
Phone: 602-888-6715
Business Hours: Monday–Friday, 9:00 AM–2:00 PM CST