Frequently Asked Questions
Last Updated: July 2026
Welcome to the HighScoreSaves Frequently Asked Questions page. This page provides quick answers to our most common customer questions and directs you to the dedicated Information Center pages for complete details.
Quick FAQ Summary
- Most orders are processed within 1–3 business days before carrier transit time begins.
- Free Play and High Score Save Kits are designed for original arcade PCB hardware.
- Compatibility should always be verified before ordering.
- Installation Guides and Tips and Tricks are available for supported products.
- Warranty coverage varies by product.
- Digital downloads are generally non-refundable.
- Wi-Fi Enabled Kits provide optional online leaderboard functionality.
- Detailed policies are available throughout our Information Center.
Can't Find Your Answer?
Many detailed questions are answered on our dedicated Information Center pages. If you don't immediately find your answer below, these resources may help.
Ordering and Payments
How do I place an order?
Orders can be placed directly through HighScoreSaves.com using our secure online checkout. Simply add your desired products to the cart, review your order, and complete checkout using one of the available payment methods.
Which payment methods do you accept?
HighScoreSaves accepts major credit and debit cards, PayPal, Apple Pay, Google Pay, Venmo (when available), and other payment methods displayed during checkout.
Can I change or cancel my order?
Contact HighScoreSaves as soon as possible. We will do our best to accommodate a change or cancellation, but orders that have already been assembled, programmed, packed, or shipped may not be eligible for modification or cancellation.
When is my payment processed?
Payment authorization occurs during checkout. Orders begin processing after payment has been successfully authorized.
Will I receive an order confirmation?
Yes. After your order is successfully placed, a confirmation email is sent to the email address provided during checkout.
Shipping
How long does shipping take?
Most orders are processed within 1–3 business days. Delivery time depends on the shipping service selected and destination.
Which shipping carriers do you use?
HighScoreSaves primarily ships using USPS and UPS. Carrier selection depends on package size, destination, shipping method, and the best available service.
Do you ship internationally?
Yes. International shipping is available for many destinations. Available services vary by country, carrier availability, customs requirements, and local regulations. Import duties, tariffs, VAT, GST, customs brokerage fees, taxes, and other government charges are the responsibility of the recipient unless otherwise stated.
Can you lower the customs value or mark my order as a gift?
No. Customs declarations and commercial invoices must include accurate product descriptions, declared values, and country-of-origin information. HighScoreSaves cannot undervalue an order, mark a commercial purchase as a gift, or otherwise misrepresent shipment information.
How much does shipping cost?
Shipping charges vary by product type, shipping method, destination, and package size. Complete shipping information is available on our Shipping, Returns and Store Policies page.
Returns and Refunds
Can I return a product?
Most products may be returned within 30 days of purchase if they meet our return requirements. Return eligibility depends on the condition of the product and the type of item purchased.
How long do refunds take?
Once your return has been received, inspected, and approved, refunds are generally issued within approximately 72 hours. Your financial institution may require additional time before the refund appears in your account.
Who pays return shipping?
Customers are generally responsible for return shipping costs unless the return results from an incorrect shipment, warranty approval, or another situation approved by HighScoreSaves.
Are digital products refundable?
Digital downloads, software images, and electronically delivered products are generally non-refundable once access has been provided.
Warranty
Do HighScoreSaves products include a warranty?
Yes. Warranty coverage varies by product. Complete warranty terms, exclusions, and claim procedures are explained on our Warranty Information page.
How do I request warranty service?
Contact HighScoreSaves with your order number, product information, and a description of the issue. We may request photographs or additional troubleshooting information before determining the next steps.
Does the warranty cover installation mistakes?
Damage resulting from improper installation, incorrect chip orientation, electrical damage, or customer modifications is generally not covered. Please review the Warranty Information page for complete details.
Products and Compatibility
How do I know if a kit will work with my arcade PCB?
Each product page includes compatibility information whenever possible. Because arcade hardware can vary by manufacturer, board revision, previous repairs, and modifications, we recommend reviewing the product description carefully before ordering.
What if I'm not sure my PCB is compatible?
Contact HighScoreSaves before purchasing. Include the game title, PCB revision, and clear photographs if possible so we can help determine compatibility.
Do your kits work with bootleg boards?
Some bootleg PCBs may not be compatible. Compatibility depends on the individual board and cannot be guaranteed unless specifically stated.
Do I need soldering?
Most HighScoreSaves kits are designed for socketed installation, although requirements vary by product. Always review the product description and Installation Guide before ordering.
Installation
Where can I find installation guides?
Installation Guides are available for supported products and include step-by-step instructions, photos, compatibility notes, and installation diagrams.
How difficult is installation?
Difficulty varies depending on the product and the arcade hardware involved. Many kits install directly into existing sockets, while others may require additional technical experience.
Should I save my original ROMs?
Yes. Whenever possible, we recommend saving and labeling your original ROMs before beginning an installation so your arcade PCB can be restored to its original configuration if desired.
Where can I learn about the menu system?
Our HighScoreSaves Kit Tips and Menu Guide explains menu options, settings, and commonly used features for supported kits.
Wi-Fi and Online Features
What is a Wi-Fi Enabled Kit?
Wi-Fi Enabled Kits allow supported arcade machines to upload scores to online leaderboards and provide access to additional online features.
What are PK and SK keys?
PK (Public Key) and SK (Secret Key) identify your leaderboard account and connect compatible kits to your personal online profile.
Can I reuse my PK and SK keys?
Yes. Once issued, the same keys are normally reused for future Wi-Fi Enabled Kits associated with your account.
Do I need Wi-Fi to use a HighScoreSaves kit?
No. Standard kits operate normally without Wi-Fi. Wi-Fi is only required for optional online features available on supported Wi-Fi Enabled Kits.
Darksoft Products
Are you an authorized Darksoft distributor?
Yes. HighScoreSaves is the official United States distributor for Darksoft Multigame Kits and provides sales, customer support, and product assistance for supported Darksoft products.
Do Darksoft kits ship differently?
Yes. Darksoft Multigame Kits have their own flat-rate shipping policy within the United States and include insurance with Signature Required service.
Do you provide support after purchase?
Yes. HighScoreSaves provides support for Darksoft products purchased through our store, including installation assistance, troubleshooting, and general product questions.
Digital Downloads
How do I access my digital download?
Digital products are made available through the delivery method described on the product page, which may include immediate account access, an order email, or manual delivery after the order has been reviewed.
Can digital downloads be refunded?
Because digital products cannot generally be returned after delivery, they are typically non-refundable unless otherwise required by law.
What if I have trouble downloading my purchase?
Contact HighScoreSaves and we'll help verify your order and assist with accessing your digital product.
Customer Support
What is the best way to contact HighScoreSaves?
Email is the preferred method of support because it allows us to review photographs, videos, PCB revisions, order information, and technical details before responding.
How quickly will I receive a response?
Most customer emails receive a response within one business day during normal business hours.
Can you help verify compatibility before I order?
Absolutely. If you're unsure which kit is correct, contact us before ordering. Include your game title, PCB revision, and clear photographs whenever possible.
Before Contacting Support
Providing detailed information with your initial message helps us diagnose issues more quickly and reduces the need for follow-up emails.
- Your order number (if available)
- Game title
- PCB revision or board version
- Clear photographs of both sides of the PCB
- A description of the problem or error
- The Installation Guide you followed
- Any troubleshooting steps you have already performed
Still Need Help?
If your question wasn't answered here, our Information Center contains detailed guides covering shipping, warranty, installation, Wi-Fi features, policies, and technical information. If you still need assistance after reviewing those resources, our support team will be happy to help.
Related Resources
Contact Information
If you still have questions after reviewing this FAQ and our Information Center, please contact HighScoreSaves. We're always happy to help.
1720 N 3rd St
Clinton, IA 52732
USA
Email: sales@highscoresaves.com
Phone: 602-888-6715
Business Hours:
Monday–Friday
9:00 AM–2:00 PM Central Time