Frequently Asked Questions
Last Updated: October 2026
Find answers about orders, shipping, returns, warranties, kit compatibility, installation, Wi-Fi features, Darksoft products, and digital downloads. For complete terms, follow the links to the relevant policy or information page.
Helpful Pages
These pages provide the full details for common support questions.
Ordering and Payments
How do I place an order?
Place your order through the secure checkout at HighScoreSaves.com. Add the products you want to your cart, review your order, and complete checkout using an available payment method.
Which payment methods do you accept?
Available payment methods are shown during checkout and may include major credit and debit cards, PayPal, Apple Pay, Google Pay, Venmo when available, and other displayed options.
Can I change or cancel my order?
Contact HighScoreSaves as soon as possible. We will make reasonable efforts to accommodate a change or cancellation before shipment, but it cannot be guaranteed once order processing or product preparation has begun. A request is not complete until HighScoreSaves confirms the change or cancellation.
When is my payment processed?
Payment authorization takes place during checkout. Orders begin processing after payment has been successfully authorized.
Will I receive an order confirmation?
Yes. An order confirmation is sent to the email address provided during checkout after your order is placed.
Shipping and Delivery
How long does shipping take?
Most orders are processed within 1–3 business days. Processing time is separate from carrier transit time, which begins after USPS or UPS accepts the package. Product preparation, order volume, holidays, or carrier delays may affect timing.
Which shipping carriers do you use?
HighScoreSaves primarily ships using USPS and UPS. The carrier and service depend on factors such as package size, weight, destination, shipping method, and delivery requirements.
What should I do if tracking says Delivered but I did not receive my package?
Check around the delivery location and with household members, neighbors, building staff, mail rooms, or receiving departments. Contact the delivering carrier for available delivery details. If you still need help, contact HighScoreSaves with your order and tracking information so we can review the available records.
Do you ship internationally?
International shipping is available to many destinations. Available services vary by country, carrier, customs requirements, and local regulations. Import duties, tariffs, VAT, GST, customs brokerage fees, taxes, and other government charges are generally the recipient’s responsibility unless otherwise stated.
Can you lower the customs value or mark my order as a gift?
No. Customs declarations and commercial invoices must use accurate product descriptions, declared values, and country-of-origin information.
How much does shipping cost?
Shipping charges vary by product type, package, shipping method, and destination. Available rates are shown during checkout.
Returns and Refunds
Can I return a product?
Most eligible products may be returned if you contact HighScoreSaves within 30 days after delivery and the item meets the return requirements. Eligibility depends on the product type and its condition.
How long do refunds take?
After an eligible return is received, inspected, and approved, refunds are typically issued within 72 hours. Your financial institution may need additional time to post the refund.
Who pays return shipping?
Customers are generally responsible for return shipping unless otherwise approved or the return results from a verified HighScoreSaves fulfillment error.
Are digital products refundable?
Digital downloads, software images, and electronically delivered products are non-refundable unless otherwise required by law.
Warranty
Do HighScoreSaves products include a warranty?
Eligible physical products purchased directly from HighScoreSaves.com have a one-year limited warranty unless a different period is stated on the product page. A valid order number or proof of purchase is required.
How do I request warranty service?
Contact HighScoreSaves with your order number, product information, and a description of the issue. We may request photos, video, or troubleshooting details before determining next steps.
Does the warranty cover installation mistakes?
Damage caused by incorrect installation, reversed chips, bent pins, electrical issues, or customer modifications may not qualify for warranty coverage. Review the complete warranty terms for details.
Products and Compatibility
How do I know if a kit will work with my arcade PCB?
Review the compatibility information on the product page. Arcade hardware can vary by manufacturer, board revision, repair history, socket condition, and previous modifications, so check the product details before ordering.
What if I’m not sure my PCB is compatible?
Contact HighScoreSaves before purchasing. Include the game title, PCB revision, and clear photos of your board when possible.
Do your kits work with bootleg boards?
Some bootleg PCBs may not be compatible. Compatibility depends on the specific board and is not guaranteed unless the product information specifically says otherwise.
Do I need soldering?
Requirements vary by product. Many kits are designed for installation into existing sockets, but always review the product description and installation guide for the specific kit.
Installation
Where can I find installation guides?
Installation guides are available for supported products and provide product-specific instructions, photos, compatibility notes, or diagrams.
How difficult is installation?
Difficulty depends on the product and the condition of the arcade hardware. Review the product page and guide before starting, and contact us if you are unsure about the installation.
Should I save my original chips?
Whenever possible, save and label the original chips before installation so the arcade PCB can be restored to its original configuration if desired.
Where can I learn about kit settings and menus?
The HSS Kit Tips and Menu Guide explains common menu options, settings, and features for supported kits.
Wi-Fi and Online Features
What is a Wi-Fi Enabled Kit?
Wi-Fi Enabled Kits can save scores locally and upload scores online when properly configured. Online features are available only with supported Wi-Fi Enabled kit versions.
What are PK and SK keys?
PK and SK keys connect a compatible kit to your online high score account. Enter both exactly as provided.
Can I reuse my PK and SK keys?
Yes. Compatible Wi-Fi Enabled Kits associated with the same online account normally use the same PK and SK keys.
Do I need Wi-Fi to use a HighScoreSaves kit?
No. Standard Kits save scores locally and do not require Wi-Fi. Online uploading requires a supported Wi-Fi Enabled Kit and a compatible network.
Darksoft Products
Are you an authorized Darksoft distributor?
Yes. HighScoreSaves is the official United States distributor for Darksoft Multigame Kits and provides support for supported Darksoft products purchased through our store.
Do Darksoft kits have different shipping terms?
Yes. U.S. Darksoft orders have a separate flat-rate shipping policy. The current rate and applicable shipment services are listed on the Shipping, Returns, and Store Policies page.
Do you provide support after purchase?
Yes. HighScoreSaves provides support for Darksoft products purchased through our store, including installation assistance, troubleshooting, and general product questions.
Digital Downloads
How do I access my digital download?
The product page explains how the digital item is delivered. Depending on the product, access may be provided through your account, an order email, or manual delivery after the order is reviewed.
Can digital downloads be refunded?
Digital downloads, software images, and electronically delivered products are non-refundable unless otherwise required by law.
What if I have trouble downloading my purchase?
Contact HighScoreSaves with your order number and we’ll help verify the order and assist with access to the digital product.
Still Need Help?
Email is the preferred way to contact HighScoreSaves because it lets us review your order, product details, photos, and video before responding. Most customer emails receive a response within one business day during normal business hours.
To help us investigate, include the details that apply:
- Your order number, if available
- Game title and product or kit name
- PCB revision or board version
- Clear photos of the board, installation, or issue
- A description of the problem and troubleshooting steps already tried