Contact HighScoreSaves
Last Updated: July 2026
Need help with a product, installation, order, compatibility question, Wi-Fi setup, online leaderboard setup, return, shipping issue, or general question? The HighScoreSaves support team is here to help.
Quick Contact Summary
- Email is the preferred support method because it allows us to review photos, videos, order details, and technical information before responding.
- Most email inquiries receive a response within one business day during normal business hours.
- Please include your order number, product name, game title, PCB revision, and clear photos when applicable.
- Phone calls are answered by voicemail. Please leave a detailed message and we will return your call as soon as possible.
- Support is available for HighScoreSaves products and officially supported hardware.
How We Support You
HighScoreSaves provides support before and after purchase, including product selection guidance, compatibility questions, installation support, troubleshooting assistance, Wi-Fi Enabled Kit setup, online leaderboard assistance, warranty questions, and general customer service.
Whether you're installing your first Free Play and High Score Save Kit or maintaining a collection of original arcade PCBs, we're here to help before and after your purchase.
Contact our Support Team
Email is the best way to contact HighScoreSaves for most support questions. It allows us to review your order details, photos, videos, product information, and technical details before responding.
Response Expectations
After you contact HighScoreSaves, we will review your message and respond as soon as possible during normal business hours. Some technical questions may require additional review, photos, order details, or troubleshooting information.
- Your message is received by HighScoreSaves.
- We review your order, product, and support details.
- We may request photos, video, PCB information, or additional troubleshooting details.
- We respond with the next recommended step, answer, or support direction.
Before Contacting Support
Many installation, setup, and troubleshooting questions can be answered by our Installation Guides, Wi-Fi Kit Information, and Tips and Tricks resources. Reviewing these first may provide an immediate solution.
For faster assistance, please include:
- Your HighScoreSaves order number, if applicable
- Your game or kit name
- Your kit revision or version, if known
- Your PCB revision or board version, if known
- A detailed description of your question or issue
- Relevant photos or videos of the PCB, kit, or installation
- The installation guide you followed
- Any troubleshooting steps already completed
Email Support
Email is the preferred support method for product questions, installation help, compatibility checks, Wi-Fi setup, online leaderboard questions, order issues, returns, and warranty questions.
Email: sales@highscoresaves.com
Phone Support
Phone calls are answered by our voicemail service. Please leave a detailed message, and we will return your call as soon as possible during normal business hours.
Mailing Address
HighScoreSaves.com
1720 N 3rd St
Clinton, IA 52732
USA
Hours of Operation
Monday–Friday
9:00 AM–2:00 PM Central Time
Excluding major holidays
Helpful Resources
Many installation, setup, Wi-Fi, leaderboard, and technical questions are answered in the resources below.
Support Coverage
Since 2015, HighScoreSaves has specialized in Free Play and High Score Save Kits while supporting Darksoft Multigame Kits, Wi-Fi Enabled High Score Save Kits, online leaderboard setup, and supported original classic arcade hardware.
- HighScoreSaves products
- Free Play and High Score Save Kits
- Wi-Fi Enabled High Score Save Kits
- Darksoft Multigame Kits
- Online leaderboard setup
- Supported original arcade hardware
Frequently Asked Questions
Do you offer technical support?
Yes. We provide technical support for HighScoreSaves products and supported original arcade hardware.
How quickly will I receive a reply?
Most email inquiries receive a response within one business day during normal business hours.
Do you provide installation support?
Yes. We recommend reviewing the Installation Guides first, then contacting us if additional assistance is needed.
Can you help with Wi-Fi Enabled High Score Save Kits?
Yes. We can assist with Wi-Fi Enabled High Score Save Kits, online leaderboard setup, and related account questions.
Follow HighScoreSaves
Follow HighScoreSaves for installation videos, new product announcements, restoration tips, and arcade community updates.
We're Here to Help
Thank you for choosing HighScoreSaves. We appreciate the opportunity to support your arcade restoration and are committed to providing knowledgeable, reliable service before and after every purchase.
We appreciate your business and look forward to helping you keep your classic arcade hardware running for years to come.