Contact HighScoreSaves

Contact Support

Need help choosing a kit, checking compatibility, installing or troubleshooting a product, or resolving an order question? Email is the best way to reach us.

Email lets us review your order details, product information, photos, and video before responding. Most email inquiries receive a response within one business day during normal business hours.

Support email: sales@highscoresaves.com

What to Include in Your Message

These details can help us understand your question and recommend the right next step:

• Your order number, if applicable
• The game and kit name, plus the kit version or revision if known
• Your arcade PCB model or revision, if relevant
• A clear description of your question or issue
• Relevant photos or a short video of the PCB, kit, or installation
• The installation guide you followed and any troubleshooting steps already tried

Include only information relevant to your request. Avoid showing passwords, payment information, private PK and SK keys, or unrelated personal details in photos or videos.

Support Photos, Videos, and Messages

We use the information and attachments you send to review your request and provide support. Our Privacy Policy explains how support material is handled and retained, including the use of redacted support examples.

Sending a support message, photo, or video does not give blanket permission to publish identifiable material. For privacy questions or concerns about a support example, contact info@highscoresaves.com.

Privacy and Leaderboard Requests

For privacy questions, account-deletion requests, or changes to or deletion of Wi-Fi leaderboard information, email info@highscoresaves.com.

Describe the request and provide enough information to identify the relevant account, order, or arcade leaderboard. Leaderboard details cannot currently be edited directly by customers. We may need to verify ownership before making changes; do not include passwords or private PK and SK keys in your initial message.

To review or change optional cookie preferences, select Cookie Settings in the website footer.

Helpful Support Resources

Check these guides for installation, settings, Wi-Fi, order, and warranty information.

Returns and Warranty Requests

Contact support before sending a product back. Warranty returns require our authorization and return instructions. Include your order number, product name, and the reason for the request.

Review the Shipping, Returns, and Store Policies for voluntary returns and the Warranty Information page for defect claims, shipping responsibilities, and evaluation fees. Do not mail a return to our address until you receive instructions.

Other Ways to Reach Us

Support Coverage

We support HighScoreSaves products and officially supported hardware, including product selection, compatibility, installation, troubleshooting, Wi-Fi kit setup, online leaderboard questions, orders, returns, and warranty questions. We may not be able to troubleshoot unrelated arcade repairs, unsupported third-party modifications, or products outside our supported product range.