Shipping, Returns and Store Policies
Last Updated: July 2026
This page explains HighScoreSaves shipping, delivery, returns, refund, delayed order, international shipping, and store policies. Customers should review these policies before placing an order.
Quick Shipping Summary
- Most orders are processed within 1–3 business days, depending on order volume, product availability, assembly, testing, and product type.
- HighScoreSaves ships using USPS or UPS, selected based on package size, weight, value, shipping method, and destination.
- USA standard shipping for Free Play and High Score Save Kits is $8.15.
- Darksoft Kits ship within the United States for a flat rate of $35.99. Insurance is included and Signature Required is used for added protection.
- Control Panels ship within the United States for a flat rate of $27.50.
- International shipping costs vary by country and service selected at checkout.
- Import duties, tariffs, VAT, GST, customs brokerage fees, taxes, and other government charges assessed by the destination country are the responsibility of the recipient unless otherwise stated. These charges are not included in product or shipping prices.
- Returns are accepted within 30 days after delivery on most eligible items.
- Customers are responsible for return shipping costs unless otherwise approved by HighScoreSaves.
- Customers are responsible for shipping products to HighScoreSaves for warranty evaluation, inspection, repair, or replacement unless otherwise approved in writing.
- If a warranty claim is approved, HighScoreSaves may pay standard return shipping for the repaired or replacement product using a shipping method selected by HighScoreSaves.
- Original shipping charges are non-refundable once an order has shipped.
- Digital downloads, ARpiCADE software images, and electronically delivered products are non-refundable.
- Refunds are typically issued within 72 hours after the returned item has been received, inspected, and approved.
- Orders over $750 require insurance and signature confirmation.
Shipping Methods
HighScoreSaves ships using USPS or UPS. The carrier and service may be selected based on package size, weight, value, destination, delivery reliability, shipping method, and the best available option for the order.
USPS Ground Advantage
- Estimated delivery: 2–6 business days
- Tracking included
- Up to $100 insurance included
UPS Ground Saver
- Estimated delivery: 2–7 business days
- Tracking included
- Up to $100 insurance included
USPS Priority Mail
- Estimated delivery: 2–3 business days
- Tracking included
- Up to $100 insurance included
UPS Ground
- Estimated delivery: 1–5 business days
- Tracking included
- Up to $100 insurance included
UPS Next Day Air Saver
- Delivered next business day when available
- 3–4:30 PM commercial delivery estimate
- End-of-day residential delivery estimate
- Tracking included
- Up to $100 insurance included unless additional coverage is purchased or required
- Orders must be placed by 11:00 AM Central Time for UPS Next Day Air Saver consideration
International Shipping
- USPS First Class International may be available for some destinations
- UPS Worldwide Expedited may be available for supported destinations
- Delivery estimates and tracking detail vary by country, carrier, service, and customs processing
Shipping Costs
Shipping costs are displayed before checkout so customers can review the total before placing an order. Rates may vary by product type, package size, weight, carrier, service, destination, insurance, and signature requirements.
USA Standard Save Kits
$8.15
Applies to Free Play and High Score Save Kits when eligible for standard domestic shipping.
USA Darksoft Kits
$35.99 Flat Rate
Insurance included. Signature Required. Multiple Darksoft Multigame Kits may ship together for the same flat shipping rate.
USA Control Panels
$27.50 Flat Rate
Applies to eligible reproduction control panels shipped within the United States.
USA Expedited and Other Items
Starting at $15.25
Based on package weight, dimensions, carrier service, destination, and availability at checkout.
USA Overnight
Starting at $300
Based on UPS quoting and availability. Orders must be placed by 11:00 AM Central Time for UPS Next Day Air Saver consideration.
International Shipping
Calculated at Checkout
International rates vary by country, service, package weight, dimensions, carrier availability, and destination requirements.
Processing Times
Most orders are processed within 1–3 business days. Processing time is the time needed to review, prepare, pack, test, assemble, program, or verify an order before it is shipped.
Processing time is separate from carrier transit time. Carrier delivery estimates begin after the package has been accepted by USPS or UPS.
Order volume, weekends, holidays, product availability, assembly work, testing, programming, supplier delays, and carrier interruptions may affect processing times.
Delayed Orders and Product Assembly
Some HighScoreSaves products may require final assembly, testing, programming, quality control, packaging, or verification before shipment. These steps help ensure that kits and parts are prepared correctly before they leave HighScoreSaves.
In some cases, an order may take longer than the normal 1–3 business day processing window because a product is still being assembled, tested, programmed, restocked, or prepared for shipment.
If an order is expected to exceed the normal processing timeframe, HighScoreSaves will contact the customer by email. If a phone number was provided with the order, HighScoreSaves may also call to explain the situation and provide an updated shipping estimate when available.
Tracking Your Order
When your order ships, a shipping confirmation email containing your carrier information and tracking number will be sent to the email address used during checkout.
Tracking information may take several hours to become active after a shipping label has been created. Carrier scans, transportation schedules, weather, and regional processing times can affect when tracking updates appear.
Order Emails You Will Receive
Watch for the following emails at the address used during checkout:
Order confirmation
Subject: ✅ Order #[XXXXXX] — Confirmed and Processing
Shipping notification
Subject: 📦 Order #[XXXXXX] Is Packed, Tracked, and On Its Way!
Delivery notification
Subject: 📬 Order #[XXXXXX] Has Reached Its Final Level — Delivered!
Check your spam or junk folder if you do not see these messages.
Tracking Information
Use the personal tracking link included in your "Packed, Tracked, and On Its Way!" confirmation email to view the latest delivery updates for your order.
Before Contacting Us About Shipping
Before contacting HighScoreSaves regarding a shipment, we recommend completing the following steps:
- Review the latest carrier tracking updates.
- Allow additional time during holidays, severe weather, or carrier delays.
- Check around your delivery location.
- Ask household members, neighbors, apartment offices, or mail rooms if the package was accepted on your behalf.
- If tracking shows Delivered, contact USPS or UPS before requesting a shipping investigation.
- If you still need assistance, contact HighScoreSaves and include your order number whenever possible.
Lost Packages
If a shipment appears to be lost, delayed beyond normal carrier expectations, or tracking has stopped updating for an extended period, please contact HighScoreSaves.
We may open a shipping investigation with USPS or UPS and assist with locating the shipment. Carrier investigations may require additional processing time before a final determination can be made.
Customers may be asked to verify their shipping address, confirm delivery details, or provide additional information to assist with the investigation.
Damaged Packages
If your package arrives with visible shipping damage, please inspect the contents as soon as possible.
If damage is found, contact HighScoreSaves promptly. Please include photographs of:
- The shipping box.
- Shipping label.
- Packaging materials.
- The damaged product.
Keeping all original packaging may be necessary if a shipping carrier inspection or insurance claim is required.
Incorrect Shipments
If you receive the wrong item, an incorrect quantity, or believe something is missing from your shipment, please contact HighScoreSaves as soon as possible.
Include your order number along with photographs of the items received whenever possible. This allows us to review the order quickly and determine the appropriate resolution.
International Shipping
HighScoreSaves ships to many countries around the world. Available shipping services vary depending on destination, package size, carrier availability, customs requirements, and local regulations.
Shipping Services
- USPS First Class International (where available)
- UPS Worldwide Expedited
Customs, Duties and Taxes
Import duties, tariffs, VAT, GST, customs brokerage fees, taxes, and any other government charges assessed by the destination country are the responsibility of the recipient unless otherwise stated. These charges are determined by local customs authorities and are not included in product or shipping prices.
- Commercial invoices and customs declarations are completed using accurate product descriptions, declared values, and country-of-origin information required by customs authorities.
- HighScoreSaves cannot lower the declared value, mark a commercial order as a gift, or otherwise misrepresent shipment information.
- Customs processing, tariff reviews, government inspections, changing import requirements, or requests for additional documentation may delay delivery.
- Customs-related delays and charges are determined by government authorities and are outside the control of HighScoreSaves, USPS, or UPS.
Country Restrictions
Certain destinations may have shipping restrictions, carrier limitations, customs requirements, or unavailable shipping services. HighScoreSaves reserves the right to refuse shipments where export, carrier, or legal restrictions apply.
Special Shipping Policies
- Darksoft Multigame Kits ship within the United States for a flat rate of $35.99, including insurance and Signature Required service.
- Orders valued over $750 will have insurance and signature confirmation automatically.
- Shipping charges are generally non-refundable once an order has been shipped unless otherwise required by law or specifically approved by HighScoreSaves.
- Carrier delivery estimates are not guaranteed and may change because of weather, transportation delays, customs processing, holidays, or other events beyond the control of HighScoreSaves.
Returns
HighScoreSaves accepts returns on most eligible products within 30 days after delivery. Returned items must be received in good condition and include all original components, packaging, documentation, and accessories unless otherwise approved.
Products showing signs of misuse, improper installation, customer damage, modification, missing components, or excessive wear may not qualify for a refund or may be subject to a partial refund where permitted.
Warranty Shipping
Unless otherwise approved in writing by HighScoreSaves, customers are responsible for the cost of shipping products to HighScoreSaves for warranty evaluation, inspection, repair, or replacement.
If HighScoreSaves determines that a warranty claim is covered under the One-Year Limited Warranty, HighScoreSaves may pay the cost of standard return shipping for the repaired or replacement product using a shipping method selected by HighScoreSaves.
If a warranty claim is not approved, the customer is responsible for any return shipping charges before the product is returned unless otherwise approved by HighScoreSaves.
Refund Processing
After an eligible return has been received, inspected, and approved, refunds are generally processed within 72 hours. Warranty claims submitted after the initial 30-day return period are generally resolved through repair or replacement rather than a refund unless otherwise required by applicable law. The time required for funds to appear in your account depends on your payment provider or financial institution.
Refund Timeline
- Return received by HighScoreSaves.
- Product inspection completed.
- Return approved.
- Refund issued within approximately 72 hours.
- Your payment provider posts the refund to your account.
Non-Returnable Items
Unless otherwise required by law, the following items are generally not eligible for return:
- Digital downloads and electronically delivered products.
- ARpiCADE software images.
- Products damaged by improper installation or misuse.
- Modified or altered products.
- Products with missing parts or accessories.
- Items specifically identified as non-returnable on the product page.
One-Year Limited Warranty
Warranty coverage, exclusions, warranty claims, troubleshooting expectations, warranty shipping, and warranty procedures are explained on our dedicated One-Year Limited Warranty page.
Contact Information
If you have questions about shipping, returns, refunds, delivery, or your order, please contact HighScoreSaves. We are happy to help.
1720 N 3rd St
Clinton, IA 52732
USA
Email: sales@highscoresaves.com
Phone: 602-888-6715
Business Hours:
Monday–Friday
9:00 AM–2:00 PM Central Time