Shipping, Returns and Store Policies

Last Updated: October 8, 2026

Highscoresaves LLC, operating as HighScoreSaves.com ("HighScoreSaves," "we," "us," or "our"), provides the shipping, delivery, returns, refunds, delayed-order, international shipping, and store policies below. Review these policies before placing an order. Mandatory consumer rights remain applicable and take precedence over any conflicting provision.

Quick Shipping Summary

• Most orders are processed within 1–3 business days, depending on order volume, product availability, assembly, testing, and product type.
• HighScoreSaves ships using USPS or UPS, selected based on package size, weight, value, shipping method, destination, and delivery requirements.
• Domestic shipping is $8.15 for eligible Free Play and High Score Save Kits, $35.99 flat rate for Darksoft Kits, and $27.50 flat rate for eligible Control Panels.
• International shipping is calculated at checkout. Import duties, tariffs, VAT, GST, customs brokerage fees, taxes, and other government charges assessed by the destination country are generally the responsibility of the recipient unless otherwise stated.
• For eligible change-of-mind returns, request authorization within 30 days after delivery and ship the item back within 14 days after authorization. Items must be unused and complete, with original packaging, documentation, and accessories. A 10% restocking fee applies to the returned product's purchase price, excluding shipping and tax. Customers pay return shipping; original shipping is not refunded, subject to applicable law.
• Original shipping charges are generally non-refundable once an order has shipped unless otherwise required by law, specifically approved by HighScoreSaves, or the refund results from a verified HighScoreSaves shipping or fulfillment error.
• Digital downloads, ARpiCADE software images, and electronically delivered products are generally non-refundable once access is provided, subject to applicable rights concerning defective, inaccessible, or misdescribed products.
• Refunds are typically issued within 72 hours after an eligible returned item has been received, inspected, and approved.
• Orders valued at $750 or more automatically include insurance or applicable shipment coverage and a carrier signature service.
• Request cancellations or changes as soon as possible before shipment. Approved cancellation of an unshipped order has no cancellation fee. After shipment, applicable return policies and mandatory consumer rights govern.
• If tracking shows Delivered but the package is not received, or carrier records indicate a possible misdelivery or signature discrepancy, contact the carrier and HighScoreSaves so the delivery can be reviewed.

Jump to a Policy Section

Shipping Methods

HighScoreSaves ships using USPS or UPS. The carrier and service may be selected based on package size, weight, value, destination, delivery reliability, shipping method, and the best available option for the order.

Shipping Costs

Shipping costs are displayed before checkout so customers can review the total before placing an order. Rates may vary by product type, package size, weight, carrier, service, destination, insurance or declared-value protection, and signature requirements.

Processing Times

Most orders are processed within 1–3 business days. Processing time is the time needed to review, prepare, pack, test, assemble, program, or verify an order before it is shipped.

Processing time is separate from carrier transit time. Carrier delivery estimates begin after the package has been accepted by USPS or UPS.

Order volume, weekends, holidays, product availability, assembly work, testing, programming, supplier delays, and carrier interruptions may affect processing times.

Delayed Orders and Product Assembly

Some HighScoreSaves products may require final assembly, testing, programming, quality control, packaging, or verification before shipment. These steps help ensure that kits and parts are prepared correctly before they leave HighScoreSaves.

In some cases, an order may take longer than the normal 1–3 business day processing window because a product is still being assembled, tested, programmed, restocked, or prepared for shipment.

If we cannot ship within an applicable promised timeframe, we will notify you and offer the applicable option to consent to the delay or cancel the unshipped items for a prompt refund. Notice alone does not replace consent where consent is required. We will cancel and refund affected items where applicable rules require cancellation because consent has not been obtained. When available, we will provide an updated shipping estimate. If a phone number was provided with the order, HighScoreSaves may also call to explain the situation.

Order Cancellations and Changes

If you need to cancel an order or change an item, quantity, or shipping address, contact HighScoreSaves as soon as possible. We will make reasonable efforts to accommodate requests before shipment, but a change or voluntary cancellation may be unavailable once assembly, programming, testing, or packing has begun. This does not remove cancellation, withdrawal, or refund rights required by law. We charge no cancellation fee when we approve cancellation of an unshipped order and refund the payment collected for the canceled items and associated shipping, as applicable.

Once a package has been accepted by USPS or UPS, the order can no longer be canceled as an unshipped order. If the customer no longer wants the merchandise after shipment, the applicable return policy and any non-returnable-item restrictions will apply.

If HighScoreSaves cannot ship within an applicable promised shipping timeframe, we will notify the customer and provide the appropriate option to accept the delay or cancel the unshipped order for a refund, as required by applicable law.

Shipping Address Accuracy and Changes

Orders are shipped to the delivery address provided or confirmed by the customer during checkout. Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, unit, business, hotel, or other delivery details when applicable.

If an address correction is needed, contact HighScoreSaves as soon as possible before the order ships. Once a package has been accepted by USPS or UPS, HighScoreSaves may not be able to change, redirect, intercept, or otherwise modify the delivery address.

If a package is returned because of an incomplete or incorrect address supplied by the customer, additional shipping charges may be required before the order is reshipped. Original shipping charges are generally non-refundable in these situations.

Tracking Your Order

Most orders are prepared for shipment within 1–3 business days. For shipped orders, we send an order confirmation, processing update, label update, shipping notification with tracking information, and delivery notification. A shipping label or notification is not proof that the carrier has received the package; carrier acceptance and tracking scans show shipment progress. Shipping notifications do not apply to digital-only orders.

Tracking may take several hours to show its first update after carrier acceptance. A label can be created before the package is handed to the carrier. Carrier scans, transportation schedules, weather, and regional processing times can affect when tracking updates appear.

Before Contacting Us About Shipping

These checks may help locate a shipment. You can also contact us promptly if you suspect loss, damage, or a delivery error; completing every check is not a prerequisite for assistance:

• Review the latest carrier tracking updates.
• Allow additional time during holidays, severe weather, or carrier delays.
• Check around your delivery location, including entrances, porches, garages, side doors, parcel lockers, and other safe-delivery areas.
• Ask household members, neighbors, apartment or condominium offices, hotel or front desk staff, business receiving departments, or mail rooms if the package was accepted on your behalf.
• If tracking shows Delivered, contact USPS or UPS and request any available delivery details, including signature confirmation or delivery-location information when applicable.
• If you still need assistance, contact HighScoreSaves and include your order number, tracking number, and any information provided by the carrier whenever possible.

Lost Packages

If a shipment appears to be lost, delayed beyond normal carrier expectations, or tracking has stopped updating for an extended period, please contact HighScoreSaves.

We may open a shipping investigation with USPS or UPS and assist with locating the shipment. Carrier investigations may require additional processing time before a final determination can be made.

Customers may be asked to verify their shipping address, confirm delivery details, or provide additional information to assist with the investigation.

Once the carrier confirms loss before delivery, we offer replacement or refund without requiring you to wait for the carrier's claim payment. Any applicable mandatory remedy remains available.

Packages Marked Delivered but Not Received

If carrier tracking shows Delivered but you cannot locate the package, first follow the steps in the Before Contacting Us About Shipping section above and contact the delivering USPS or UPS office for additional delivery information.

For shipments requiring a signature, the carrier may record the name or signature of the person who accepted the package. If the signature, delivery location, address information, or other carrier documentation appears inconsistent with the shipping address on the order, please provide that information to HighScoreSaves as soon as possible.

When available, HighScoreSaves may review carrier tracking, signature confirmation, delivery records, delivery-location information, shipping-label records, and other relevant documentation. We may also open a carrier investigation or insurance claim when the available information indicates a possible carrier misdelivery, incorrect delivery location, or other delivery error.

If the shipping label matches the address provided or confirmed by the customer and the carrier investigation confirms delivery to that address with no evidence of carrier error, HighScoreSaves may consider the shipment successfully delivered and may decline a replacement or refund unless otherwise required by applicable law.

Suspected theft or removal of a package after confirmed delivery to the correct address is different from a carrier misdelivery. In those situations, the recipient may need to contact local law enforcement, a property manager, apartment or condominium office, hotel staff, business receiving department, or other appropriate party. HighScoreSaves will provide available shipment documentation when reasonably needed to assist with a report or investigation.

If carrier records indicate that a correctly addressed package was delivered to a different address or recipient, we investigate the misdelivery and ordinarily wait for the carrier's claim decision before determining a replacement, refund, or other resolution. We do not require waiting for claim payment after that decision. Customers may be asked to provide reasonable information or cooperate with the investigation. This process does not postpone a remedy beyond any deadline imposed by applicable law or make a mandatory customer remedy dependent on carrier reimbursement.

Refused, Unclaimed and Returned-to-Sender Packages

Packages may be returned to HighScoreSaves when delivery is refused, the recipient does not claim or accept the shipment, required import charges are not paid, or the carrier cannot complete delivery because of an incomplete or incorrect customer-supplied address.

When a package is returned for one of these reasons, original shipping charges are generally non-refundable. If the customer requests reshipment, payment of new shipping charges may be required before the package is sent again. The customer may also be responsible for documented carrier, customs, brokerage, or return charges assessed because of the refusal, non-collection, unpaid import charges, or customer-supplied address issue where permitted by applicable law.

These charges do not apply when the return results from a verified HighScoreSaves addressing or fulfillment error or a verified carrier error involving a correctly addressed shipment. In those situations, HighScoreSaves will review the circumstances and determine the appropriate resolution.

Damaged Packages

If your package arrives with visible shipping damage, please inspect the contents as soon as possible.

If damage is found, contact HighScoreSaves promptly. Please include photographs of:

• The shipping box.
• Shipping label.
• Packaging materials.
• The damaged product.

Keeping all original packaging may be necessary if a shipping carrier inspection or insurance claim is required.

Once the carrier confirms damage before delivery, we offer replacement or refund without requiring you to wait for the carrier's claim payment. If a return is needed, contact us for instructions. Applicable consumer rights are not limited by carrier coverage amounts.

Incorrect Shipments

If you receive the wrong item, an incorrect quantity, or believe something is missing from your shipment, please contact HighScoreSaves as soon as possible.

Include your order number along with photographs of the items received whenever possible. This allows us to review the order quickly and determine the appropriate resolution.

If HighScoreSaves confirms that the wrong item or quantity was shipped because of our fulfillment error, HighScoreSaves will provide or reimburse reasonable standard return shipping when a return is required and will determine the appropriate replacement, correction, or refund.

International Shipping

HighScoreSaves ships to many countries around the world. Available shipping services vary depending on destination, package size, carrier availability, customs requirements, and local regulations.

Special Shipping Policies

• Darksoft Multigame Kits ship within the United States for a flat rate of $35.99, including insurance and Signature Required service.
• Orders valued at $750 or more automatically include insurance or applicable shipment coverage and a carrier signature service.
• Depending on the carrier, signature service may include USPS Signature Confirmation, UPS Signature Required, or another comparable carrier signature service.
• Carrier signature service provides additional delivery evidence but does not prevent review of an apparent carrier misdelivery, incorrect delivery location, or signature discrepancy.
• Original shipping charges are generally non-refundable once an order has shipped unless otherwise required by law, specifically approved by HighScoreSaves, or the refund results from a verified HighScoreSaves shipping or fulfillment error.
• Most carrier delivery times are estimates and may change because of weather, transportation delays, customs, holidays, or service interruptions. Where a carrier offers an active service guarantee, that guarantee is subject to its terms, exclusions, and current delivery commitment; it does not guarantee our order-processing time.

Returns

Our voluntary change-of-mind return policy applies to eligible unused physical products. Request return authorization within 30 days after delivery, then ship the authorized return within 14 days after authorization.

Items must be undamaged and include all original components, packaging, documentation, and accessories. Used or installed products are not eligible under this voluntary policy. This restriction does not remove an applicable warranty remedy or mandatory consumer right.

A 10% restocking fee is deducted from the returned product's purchase price, excluding shipping and tax. You pay return shipping, and original shipping charges are not refunded for a change-of-mind return, except where applicable law requires otherwise.

No restocking fee applies to approved warranty refunds or returns caused by a verified HighScoreSaves fulfillment error. We provide or reimburse reasonable standard return shipping when a return is required because of our fulfillment error. Warranty shipping follows the separate rules below.

Contact us before sending any product back. We will explain eligibility and provide return instructions. Refunds for missing components or customer damage may be reduced or declined under this voluntary policy where permitted by law; applicable legal remedies remain available.

Return Authorization

Obtain return authorization and instructions before sending merchandise. Include your order number and reason for return. For voluntary change-of-mind returns, request authorization within 30 days after delivery and ship the item back within 14 days after authorization. These periods are separate from the warranty period and mandatory consumer rights.

Depending on the situation, we may request photographs, installation details, troubleshooting information, or additional documentation before authorizing a return.

Returns sent without instructions may delay identification and processing. Contact us first so we can direct the return correctly. This procedure does not invalidate a mandatory cancellation, withdrawal, or defect remedy.

Warranty Shipping

Customers pay shipping to HighScoreSaves for warranty evaluation, inspection, repair, or replacement unless we approve an exception in writing or applicable law requires otherwise. Obtain authorization and return instructions before shipping.

For an approved warranty claim, we pay standard shipping back to the customer for the repaired or replacement product using a shipping method we select.

If inspection finds no covered defect, the customer pays a $37.50 evaluation fee plus return shipping. We disclose these charges and obtain the customer's agreement before the product is sent. The evaluation fee does not apply when inspection confirms a covered defect, and the charges do not override mandatory rights.

Full coverage, exclusions, and claim procedures appear on our Limited Warranty Information page.

Refund Processing

After an eligible return has been received, inspected, and approved, we generally issue the refund within 72 hours to the original payment method. For a voluntary change-of-mind return, the 10% restocking fee and non-refundable original shipping apply as described above. Approved warranty claims after 30 days generally receive repair or replacement; if neither is possible, we refund the product's purchase price. No restocking fee applies to approved warranty refunds or fulfillment-error returns. Your payment provider determines when an issued refund appears in your account. Any mandatory refund deadline takes precedence over this general processing estimate.

Non-Returnable Items

The following are generally excluded from our voluntary change-of-mind return policy. These exclusions do not remove applicable warranty coverage or mandatory remedies for defective, inaccessible, or misdescribed products:

• Digital downloads and electronically delivered products once access is provided, subject to applicable law.
• ARpiCADE software images.
• Products damaged by improper installation or misuse.
• Modified or altered products.
• Products with missing parts or accessories.
• Items specifically identified as non-returnable on the product page.

Contact us if a digital product is inaccessible, defective, or misdescribed. Where law requires express consent to immediate digital supply and acknowledgment of the loss of a withdrawal right, those requirements must be satisfied separately; this page does not provide that consent.

One-Year Limited Warranty

Physical products purchased directly from our website have a one-year limited warranty covering defects in materials and workmanship from the original purchase date unless the product page states a different warranty. It applies to the original purchaser and is not transferable. Timely reported claims remain eligible if review or return finishes afterward. Repair or replacement does not restart the original period. Within 30 days after delivery, we choose repair, replacement, or refund for an approved claim, subject to applicable consumer rights. After 30 days, we generally repair or replace; if neither is possible, we refund the product's purchase price. Full coverage, exclusions, and procedures are explained on our dedicated warranty page.

Warranty info 

Related Resources

These resources provide additional information about warranty coverage, privacy, cookies, website terms, and customer support.

One-Year Limited Warranty

Privacy Policy

Cookie Policy

Terms of Service

Contact Us

Contact Information

If you have questions about shipping, cancellations, order changes, returns, refunds, delivery, or your order, please contact HighScoreSaves. We are happy to help.

Contact our support team

Obtain return authorization and instructions before sending merchandise to our mailing address.