Privacy Policy
Last Updated: July 2026
HighScoreSaves respects your privacy. This Privacy Policy explains how HighScoreSaves collects, uses, shares, stores, and protects customer information when you visit the website, create an account, place an order, purchase products, access digital downloads, use Wi-Fi enabled kit services, contact customer support, or interact with HighScoreSaves online.
Quick Privacy Summary
- HighScoreSaves collects customer information needed to process orders, ship products, provide support, prevent fraud, and operate the website.
- Information collected may include your name, email address, phone number, billing address, shipping address, order details, account information, payment-related information, and support communications.
- Payment information is handled through secure third-party payment providers. HighScoreSaves does not store full credit card numbers.
- HighScoreSaves does not sell personal information for monetary compensation or knowingly disclose customer information to unrelated third parties for their own independent direct-marketing purposes.
- Customer information may be shared when necessary to process payments, fulfill orders, ship products, provide customer support, prevent fraud, operate the website, or comply with legal requirements.
- HighScoreSaves uses Google Analytics and Google Ads for website measurement, conversion tracking, advertising performance, and related advertising features depending on consent choices and enabled settings.
- Wi-Fi Enabled Kit and leaderboard services may require setup information such as arcade name, general location, time zone, kit type, URL name, private PK and SK credentials, initials, and score information.
- Cookie details are covered separately in the HighScoreSaves Cookie Policy.
- Customers may contact HighScoreSaves with privacy questions or requests related to their account, order, or customer information.
Who Is Responsible for Your Information
HighScoreSaves.com, located at 1720 N 3rd St, Clinton, Iowa 52732, USA, is responsible for the personal information described in this Privacy Policy when HighScoreSaves determines how and why that information is processed.
Privacy questions and requests may be submitted to sales@highscoresaves.com.
Information We Collect
HighScoreSaves collects information that customers provide directly, information generated during website use, and information needed to process orders, provide customer support, deliver products, and operate the website.
Information You Provide
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Account login details
- Order details
- Product selections
- Support messages
- Photos, videos, or documentation sent for support or troubleshooting
- Return, refund, replacement, warranty, or shipping investigation information
- Wi-Fi enabled kit setup information when applicable
Information Collected During Website Use
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring pages or links
- Checkout activity
- Account activity
- Cookie and session information
- Security, fraud-prevention, and website performance information
Some information may be collected automatically by Shopware, payment providers, security tools, analytics tools, shipping systems, hosting providers, or other service providers used to operate HighScoreSaves.com.
Legal Basis for Processing
When applicable privacy laws require a legal basis for processing personal information, HighScoreSaves processes customer information for the following purposes:
- Order fulfillment: To process purchases, provide order updates, ship products, and support customer transactions.
- Customer support: To respond to questions, troubleshoot products, review warranty requests, and assist with account or order issues.
- Legal obligations: To meet tax, accounting, recordkeeping, payment processing, customs, fraud-prevention, and compliance requirements.
- Legitimate business interests: To operate the website, prevent fraud, improve customer experience, maintain security, and protect HighScoreSaves, customers, and the website.
- Consent: When consent is required, such as for certain communications, optional services, cookie preferences, or customer-provided online leaderboard information.
How We Use Information
HighScoreSaves uses customer information to operate the website, process orders, provide customer support, protect the business, and deliver purchased products and services.
- Process and fulfill orders
- Confirm payment authorization
- Provide order confirmations and shipment updates
- Ship products to the address provided during checkout
- Provide customer service and technical support
- Respond to questions about products, compatibility, installation, returns, refunds, warranty, and shipping
- Process returns, refunds, replacements, and warranty-related requests
- Investigate lost, delayed, damaged, or missing shipments
- Prevent fraud, unauthorized transactions, abuse, and security issues
- Maintain customer accounts and order history
- Provide access to digital downloads and electronically delivered products
- Set up or support Wi-Fi enabled kit services and online leaderboard features
- Improve website performance, checkout functionality, and customer experience
- Comply with tax, accounting, legal, regulatory, customs, and business record requirements
Customer Accounts
Customers may create an account to simplify future purchases, view order history, manage account information, access digital products when applicable, and use other supported website features.
Account information may include your name, email address, billing address, shipping address, password-protected login credentials, order history, and related account activity.
Customers are responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account.
HighScoreSaves may suspend or restrict accounts when reasonably necessary to investigate fraud, protect customers, comply with legal obligations, or prevent abuse of the website.
Orders and Payments
Information entered during checkout is used to process purchases, verify payments, calculate taxes, prepare shipments, provide tracking information, communicate about your order, and maintain transaction records.
Payment processing is performed by secure third-party payment providers. Available payment methods may include PayPal, major credit cards, Apple Pay, Google Pay, Venmo, or other supported payment methods offered during checkout.
Payment-related information may be used to verify purchases, prevent fraud, respond to chargebacks, investigate payment disputes, comply with financial regulations, and maintain required accounting records.
Shipping Information
HighScoreSaves uses your shipping information solely to fulfill orders, prepare shipping labels, provide delivery updates, communicate with shipping carriers, investigate delivery issues, and complete customer purchases.
Shipping information may be shared with shipping carriers, postage providers, customs authorities when required, insurance providers, and fulfillment services only as necessary to deliver your order or resolve shipping-related issues.
Complete shipping procedures, delivery information, international shipping details, returns, and related policies are covered separately in our Shipping, Returns and Store Policies page.
Customer Support Communications
When you contact HighScoreSaves, we may collect information needed to respond to your request. This may include your order number, contact information, product details, photos, videos, PCB information, installation details, and correspondence.
Support communications are used only to answer questions, troubleshoot products, review warranty requests, investigate compatibility, process returns or replacements, improve customer service, and maintain support records.
Customer support information is not sold or shared for advertising purposes.
Wi-Fi Enabled Kits and Online Services
Certain HighScoreSaves products offer optional online features including Wi-Fi score uploads, global leaderboards, and personal online high score pages.
To provide these services, HighScoreSaves may collect information such as your arcade name, general location, country, time zone, game title, initials, kit type, requested URL name, PK and SK credentials, leaderboard settings, and submitted score information.
Some information associated with online leaderboard services is intended to be publicly visible, including arcade name, submitted initials, game title, score rankings, general location, and optional public information you choose to display.
Complete setup instructions, Wi-Fi configuration, PK and SK keys, troubleshooting, and menu information are covered on our Tips and Tricks and Wi-Fi information pages.
Digital Downloads
When you purchase digital downloads or electronically delivered products, HighScoreSaves uses your order information, account information, and payment confirmation to provide access to the purchased content and maintain transaction records.
Download activity may be associated with your customer account and order history to support customer service, verify purchases, and prevent unauthorized access.
Information related to digital products is handled using the same privacy practices described throughout this Privacy Policy.
Google Analytics and Google Advertising Services
HighScoreSaves uses Google Analytics to understand how visitors use the website, measure website traffic and performance, identify referring sources, evaluate product and page activity, improve website functionality, and enhance the customer experience.
HighScoreSaves has linked Google Analytics with Google Ads. Depending on the visitor’s consent choices and the Google features enabled, information collected through Google Analytics may be used for Google Ads conversion measurement, advertising performance reporting, audience creation, remarketing, and other advertising-related measurement or personalization features.
Google Analytics and Google Ads may use cookies, device identifiers, browser and device information, approximate geographic location, website interactions, pages viewed, referring sources, purchase or conversion activity, and similar usage information. Google Analytics commonly uses a first-party cookie such as _ga to distinguish visitors and sessions.
Google may process information collected through HighScoreSaves.com in accordance with Google’s own privacy practices. Depending on the services and settings used, Google may combine information from HighScoreSaves.com with information from other websites, applications, or Google services for measurement, advertising, security, service improvement, or personalization purposes.
Where required, HighScoreSaves uses its cookie-consent system to communicate visitor choices concerning analytics storage, advertising storage, advertising user data, and advertising personalization to Google. Visitors may accept, reject, or manage non-essential cookies through the available cookie preferences.
Additional information about analytics cookies, advertising cookies, consent choices, browser controls, and managing cookie preferences is available in the HighScoreSaves Cookie Policy.
How Information Is Shared
Customer information may be shared only when necessary to operate the website, process orders, fulfill purchases, provide services, prevent fraud, protect the business, or comply with legal requirements.
Information May Be Shared With
- Payment processors and payment service providers
- Shipping carriers, postage providers, and customs authorities when required
- Website hosting, ecommerce platform, and technical service providers
- Analytics and advertising service providers, including Google Analytics and Google Ads
- Email, communication, and customer support service providers
- Fraud-prevention, security, and website protection services
- Order management, accounting, tax, and business record service providers
- Legal, regulatory, government, law enforcement, carrier, court, or compliance authorities when required or reasonably necessary
Service providers are expected to use customer information only as needed to provide services to HighScoreSaves or as otherwise required by law.
Data Retention
HighScoreSaves keeps customer information for as long as reasonably necessary to process orders, provide support, maintain customer accounts, support warranties or returns, prevent fraud, resolve disputes, maintain business records, comply with tax and accounting requirements, and meet legal obligations.
Some information may be retained longer when required for business records, payment records, shipping investigations, fraud prevention, legal compliance, dispute resolution, tax reporting, security purposes, or customer service history.
When information is no longer reasonably needed, HighScoreSaves may delete, archive, anonymize, or securely retain it as permitted by applicable law and business needs.
Security
HighScoreSaves uses reasonable administrative, technical, and security measures to help protect customer information. The website checkout process uses secure systems and trusted third-party payment providers to process payments.
No website, server, payment system, email system, or internet transmission can be guaranteed to be completely secure. Customers are responsible for protecting their account login information and using secure devices, networks, and passwords when accessing the website.
If you believe your account, order information, or communication with HighScoreSaves has been accessed without permission, please contact HighScoreSaves as soon as possible.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include the ability to request access, correction, deletion, restriction, portability, objection, or other privacy-related assistance.
Privacy Requests May Include
- Requesting access to customer information associated with your account or order
- Requesting correction of inaccurate customer information
- Requesting deletion of certain information where applicable
- Requesting information about how your information is used or shared
- Updating account, contact, shipping, or leaderboard information
- Asking questions about privacy, cookies, or customer records
Some information may need to be retained for order fulfillment, tax, accounting, legal compliance, fraud prevention, dispute resolution, security, warranty, or business record purposes.
Where applicable, you may also have the right to appeal a decision concerning a privacy request or submit a complaint to the privacy or data-protection authority responsible for your location.
To make a privacy request, contact HighScoreSaves using the contact information listed at the bottom of this page. HighScoreSaves may need to verify your identity before completing certain requests.
California Privacy Rights
California residents may have additional privacy rights under applicable California privacy laws. These rights may include the ability to request information about personal information collected, used, disclosed, or retained by HighScoreSaves.
Depending on applicable law and the nature of the request, California residents may request access to certain personal information, correction of inaccurate information, deletion of certain information, or information about how personal information is used or shared.
Some information may be exempt from deletion or other requests when it is needed to complete transactions, maintain business records, prevent fraud, comply with legal obligations, resolve disputes, or support warranty, shipping, tax, accounting, or security requirements.
California privacy requests may be submitted using the contact information at the bottom of this page. HighScoreSaves may verify your identity before responding to certain requests.
European Privacy Rights
If you are located in the European Economic Area, United Kingdom, or another region with similar privacy laws, you may have additional rights regarding your personal information.
Rights May Include
- Access to personal information
- Correction of inaccurate personal information
- Deletion of certain personal information where applicable
- Restriction of certain processing
- Objection to certain processing
- Data portability where applicable
- Withdrawal of consent where processing is based on consent
- The right to lodge a complaint with a local privacy authority where applicable
HighScoreSaves processes customer information to fulfill orders, provide customer support, operate the website, comply with legal obligations, prevent fraud, maintain records, and support optional services requested by customers.
Because HighScoreSaves is based in the United States, information submitted by international customers may be processed in the United States or by service providers used to operate the website, process payments, ship orders, or provide customer support.
Privacy and data-protection laws in the United States may differ from those in your country. When required by applicable law, HighScoreSaves and its service providers will use an appropriate lawful basis or transfer mechanism for international processing.
European privacy requests may be submitted using the contact information at the bottom of this page. HighScoreSaves may verify your identity before responding to certain requests.
International Customers
HighScoreSaves is based in Iowa, United States. If you access HighScoreSaves.com or place an order from outside the United States, your information may be processed in the United States or by service providers used to operate the website, process payments, provide shipping, and support customer orders.
International customers are responsible for providing accurate shipping, contact, phone number, and customs-related information when required by carriers or customs authorities.
Customer information may be shared with payment providers, shipping carriers, customs authorities, and other service providers as needed to process and deliver international orders.
Children’s Privacy
HighScoreSaves.com is a general-audience retail website and is not directed to children under 13. HighScoreSaves does not knowingly collect personal information online from children under 13. If HighScoreSaves learns that such information has been submitted without appropriate parental authorization, reasonable steps will be taken to delete it.
If you are under 18, you may use this website only with the permission and involvement of a parent or legal guardian.
If you believe a child has provided personal information to HighScoreSaves without appropriate permission, please contact HighScoreSaves so the issue can be reviewed.
Changes to This Privacy Policy
HighScoreSaves may update this Privacy Policy from time to time to reflect changes in website functionality, business practices, legal requirements, service providers, or customer services.
When this Privacy Policy is updated, the “Last Updated” date near the top of this page will be revised. The current version posted on this page replaces all previous versions.
Contact Information
If you have questions about this Privacy Policy, customer information, privacy rights, account information, or a privacy-related request, please contact HighScoreSaves.
HighScoreSaves.com
1720 N 3rd St
Clinton, IA 52732
USA
Email: sales@highscoresaves.com
Phone: 602-888-6715
Business Hours: Monday–Friday, 9:00 AM–2:00 PM Central Time