Privacy Policy
Last Updated: October 8, 2026
Highscoresaves LLC, operating HighScoreSaves.com ("HighScoreSaves," "we," "us," or "our"), respects your privacy. This policy explains how we collect, use, disclose, retain, and protect information when you visit our website, create an account, order products, access digital downloads, use Wi-Fi kit services, subscribe to newsletters, or contact us.
Quick Privacy Summary
- We collect information to process orders, ship products, provide support, operate customer accounts, and protect the website.
- Payment providers process payments. We do not store complete credit card numbers on our servers.
- We use ShipStation to manage shipping and send shipment and delivery emails. We do not enable email-open or link-click tracking in those emails.
- We use Google Analytics and Google Ads for measurement, conversion tracking, remarketing, and personalized advertising. We do not upload customer email lists to Google.
- Newsletter subscriptions are optional. Subscriber information is provided to Brevo, and you can unsubscribe at any time.
- Wi-Fi setup information supplied for leaderboard pages is entered and shared on those pages. Both PK and SK credentials remain private.
- Support stories and actual messages, photos, or videos may be used in public content with names changed and identifying information removed or obscured.
- Optional cookie categories are off by default. Use Cookie Settings in the footer to change and save your preferences.
- Send privacy questions, correction requests, or deletion requests to info@highscoresaves.com.
Who Is Responsible for Your Information
Highscoresaves LLC operates HighScoreSaves.com and is responsible for information we collect and use as described in this policy.
Our mailing address is 1720 N 3rd St, Clinton, Iowa 52732, USA.
Our privacy contact is info@highscoresaves.com.
Information We Collect
We collect information you provide, information generated when you use the website, and information supplied by payment and shipping services to complete your order.
- Contact and account information: Name, email address, phone number, billing and shipping addresses, account login information, and account activity.
- Order information: Products selected, order details, payment confirmation and related transaction information, digital-download activity, and return, refund, warranty, or shipping-investigation records.
- Support information: Messages, photos, videos, PCB details, installation information, and other documentation you send us.
- Newsletter information: Subscriber details, signup and confirmation dates, preferences, subscription status, and email interactions as described below.
- Wi-Fi service information: Setup details, kit credentials, game information, player initials, and uploaded scores as described in the Wi-Fi section.
- Website-use information: IP address, browser, device and operating system, referring pages, pages viewed, checkout activity, cookies, sessions, and security or performance information.
Shopware, our hosting provider, and the payment, shipping, and Google services we use may collect technical or transaction information as part of operating their services.
Legal Basis for Processing
Where applicable law requires a legal basis, the basis depends on the particular activity:
- Contract performance: Processing purchases, delivering products and requested services, and providing support needed to fulfill a purchase or warranty.
- Legal obligations: Keeping records and providing information required by tax, accounting, customs, or other applicable laws.
- Legitimate interests: Maintaining website security, preventing fraud, handling inquiries and disputes, and improving our services, where those interests are not overridden by your rights.
- Consent: Optional marketing, analytics or advertising technologies where consent is required, and optional public information submitted for leaderboard display where consent is the applicable basis.
Where processing relies on consent, you can withdraw it through the relevant cookie or newsletter controls or by contacting us. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
How We Use Information
- Process payments and orders, deliver products and digital downloads, and send order and shipping updates.
- Provide technical support and handle compatibility questions, returns, refunds, warranties, and shipping investigations.
- Maintain accounts, order history, Wi-Fi services, and leaderboards.
- Manage newsletter subscriptions and send marketing emails to subscribers.
- Measure website and advertising performance and conduct remarketing and personalized advertising through Google.
- Create public support examples with identifying information removed or obscured, as described below.
- Prevent fraud and abuse, maintain security, resolve disputes, and meet applicable recordkeeping and legal obligations.
Customer Accounts
An account lets you manage customer details, view order history, and access supported features or digital products. Account records include contact details, addresses, login information, and related activity.
Choose a strong password and keep your login credentials private. Contact us if you suspect unauthorized access. We may restrict an account to investigate fraud, protect customers, or comply with legal obligations.
You can request account deletion at info@highscoresaves.com. Deleting an account does not necessarily delete completed-order records that must be retained for legal obligations or other justified purposes described under Data Retention.
Orders and Payments
Checkout information is used to authorize payment, calculate taxes, fulfill purchases, communicate about orders, and maintain transaction records. Payment-related information may also be used for fraud checks, refunds, chargebacks, and disputes.
Payments are processed by third-party payment providers. Available methods are shown during checkout and may include PayPal, credit cards, Apple Pay, Google Pay, or Venmo.
We do not store complete credit card numbers on our servers. Payment providers process payment details under their own privacy and security practices.
Shipping Information and ShipStation
We use recipient and order information to prepare labels, ship products, send delivery updates, communicate with carriers, and resolve shipping issues.
We provide ShipStation with information needed to manage shipping, such as recipient name, delivery address, contact details, order information, and shipment details. ShipStation sends shipment and delivery emails on our behalf. We do not enable email-open or link-click tracking for these emails.
Shipping information is also provided to carriers and postage services, and to customs authorities when required.
For shipping procedures and returns, see our Shipping, Returns and Store Policies.
Customer Support and Public Support Examples
When you contact us, we use the information you provide to answer questions, troubleshoot products, review installation or compatibility issues, and handle returns, warranties, or replacements.
We also use support experiences in public educational or entertainment content. This may include story details and actual messages, photos, or videos. Names are changed, and identifying information in material used publicly is removed or obscured, including by blocking it out in pictures or videos.
We do not routinely obtain separate permission for these edited examples. Sending support material does not give us blanket permission to publish identifiable personal information. This policy describes our practice; it does not replace consent where consent is required.
If you have concerns about a support example or believe it identifies you, contact info@highscoresaves.com. Routine deletion of support emails does not automatically remove an edited example already published.
Wi-Fi Enabled Kits and Online Leaderboards
Wi-Fi kits offer online score uploads, global leaderboards, and individual arcade high-score pages. Customers submit setup information when buying their first Wi-Fi kit.
- Required setup details: Arcade/game room name, owner name, location, time zone, and games owned.
- Optional details: Email address, player initials, and the preferred name displayed on global and individual pages.
- Game activity: Uploaded game scores, player initials, and rankings.
PK and SK are both private. They are provided only to the owner of the purchased kit. PK identifies the arcade/group, and SK is the access key. Neither is intended for public display; do not publish or share these credentials with unauthorized persons.
Customers cannot edit setup information themselves. Request corrections, display changes, or removal at info@highscoresaves.com. Leaderboard records are retained indefinitely unless removal is requested, subject to applicable legal obligations.
Setup and troubleshooting guidance remains available on our Tips and Tricks and Wi-Fi information pages.
Digital Downloads
We use order and account information and payment confirmation to provide access to purchased downloads and keep transaction records. Download activity may be linked to your account or order to verify access, provide support, and prevent unauthorized use.
Google Analytics and Google Advertising
We use Shopware’s built-in Google Analytics integration to measure website activity and purchases. We also use Google Ads for conversion measurement, remarketing to previous visitors, and personalized advertising. Google Analytics is linked to Google Ads.
We do not upload customer email lists to Google. We do not enable Shopware’s Enhanced Conversions feature. Newsletter subscriber lists are provided to Brevo instead.
Google services may process cookie and device identifiers, browser and device information, approximate location, referring sources, pages viewed, website interactions, and purchase or conversion activity. Google may combine information with activity from other websites, applications, or its services under its own privacy practices.
Use Statistics / Google Analytics and Marketing / Google Advertising in Cookie Settings to select your preferences. Turning off cookies should not be interpreted as a guarantee that every connection or request to Google is blocked.
Learn more at Google’s Privacy Policy and How Google uses information from sites that use its services.
How Information Is Shared
We do not sell customer information for money. We disclose information to operate the store, fulfill purchases, provide requested services, conduct the Google advertising described above, and meet applicable legal requirements.
- Payment providers: Payment authorization, transaction processing, refunds, and fraud checks.
- ShipStation, carriers, and postage services: Order fulfillment, labels, shipment tracking, and delivery communications.
- Amazon Web Services (AWS): Hosting our self-hosted Shopware website in the United States.
- Google: Analytics, conversion measurement, remarketing, and personalized advertising.
- Brevo: Newsletter subscriptions and campaigns.
- Authorities: Information required by customs, tax, legal, regulatory, or law-enforcement obligations, or appropriate lawful requests.
Leaderboard information is shared on online pages, and edited support examples may be published as described in their respective sections. Google and payment providers also process information under their own privacy practices; we do not claim that every recipient acts solely on our instructions.
Data Retention
- Customer accounts: There is no set automatic deletion period for inactive accounts. You can request account deletion.
- Support emails and attachments: We delete emails, including attached support photos and videos, on the last day of each month. This routine mailbox deletion does not delete separate order records, leaderboard records, or edited material already used in public content.
- Leaderboards: Records are retained indefinitely unless removal is requested.
- Orders and business records: Retention depends on tax and accounting requirements, transaction and shipping issues, warranties, fraud prevention, disputes, and other applicable legal obligations. We have not specified a single retention period for all such records.
- Newsletter records: Subscriber information is kept to manage subscriptions. Limited consent and unsubscribe information may remain to document preferences and honor opt-out requests.
Account deletion does not automatically erase completed-transaction information needed for the purposes above. Routine deletion also does not guarantee immediate removal from all provider systems or backups.
Contact info@highscoresaves.com about the retention or deletion of your information. Where applicable law requires shorter retention or deletion, those requirements apply.
Security
We use reasonable administrative and technical measures to protect customer information, including secure checkout connections and third-party payment processing. No website, email system, server, or internet transmission can be guaranteed completely secure.
Keep account passwords and PK/SK credentials private. Contact us promptly if you suspect unauthorized access to your information or kit services.
Your Choices and Privacy Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, or obtain a copy of your information, object to processing, or withdraw consent.
- Request access to information associated with your account, order, or Wi-Fi service.
- Request correction or deletion of customer account or leaderboard information.
- Unsubscribe from newsletters or change optional cookie preferences.
- Ask how information is collected, used, disclosed, or retained.
To submit a request: Email info@highscoresaves.com and describe what you want accessed, corrected, or deleted. Include enough information to locate the relevant account, order, or arcade page. Do not send passwords, PK/SK keys, or full payment-card details.
We may verify your identity before releasing personal information or making certain changes. Some transaction or other records may be retained when required by law or another applicable exception. We will explain relevant limits when responding.
Where applicable, you may appeal a request decision or complain to the privacy authority responsible for your location.
California Privacy Rights
Where California privacy laws apply to our business and your request, rights may include knowing what information is collected and disclosed, obtaining access, correcting or deleting information, opting out of sale or sharing, and exercising rights without unlawful discrimination.
Although we do not sell information for money, Google remarketing and personalized advertising may involve sharing for cross-context behavioral advertising under California law, even without a payment for the information. We therefore do not make an unconditional claim that no advertising-related sharing occurs.
Use Cookie Settings to turn off optional Google Analytics and Google Advertising categories. Send privacy or advertising opt-out requests to info@highscoresaves.com.
Exceptions may apply to records needed to complete transactions, comply with legal requirements, prevent fraud, or resolve disputes.
European Privacy Rights
Where European Economic Area, United Kingdom, or similar privacy laws apply, you may have rights of access, correction, deletion, restriction, objection, data portability, and withdrawal of consent. You may also lodge a complaint with your relevant data-protection authority.
Processing purposes and applicable legal bases are described above. International processing is described in the next section.
Send requests or questions to info@highscoresaves.com. We may verify your identity before completing a request.
International Processing
Highscoresaves LLC is based in Iowa, United States. Our self-hosted Shopware website is hosted on AWS in the United States. Information submitted by international customers is processed in the United States and may also be processed in countries where our payment, shipping, Google, or Brevo services operate.
Privacy laws in those countries may differ from the laws where you live. For information about international processing and the transfer arrangements applicable to your information, contact us.
For questions about where your information is processed or applicable transfer arrangements, contact info@highscoresaves.com. Customs and shipping information is disclosed as needed to process international orders.
Children’s Privacy
HighScoreSaves.com is a general-audience retail website and is not directed to children under 13. HighScoreSaves does not knowingly collect personal information online from children under 13. If HighScoreSaves learns that such information has been submitted without appropriate parental authorization, reasonable steps will be taken to delete it.
If you are under 18, you may use this website only with the permission and involvement of a parent or legal guardian.
If you believe a child has provided personal information to HighScoreSaves without appropriate permission, please contact HighScoreSaves so the issue can be reviewed.
Changes to This Privacy Policy
HighScoreSaves may update this Privacy Policy from time to time to reflect changes in website functionality, business practices, legal requirements, service providers, or customer services.
When this Privacy Policy is updated, the “Last Updated” date near the top of this page will be revised. The current version posted on this page replaces all previous versions.
Contact Information
For questions about this policy or requests concerning personal information, contact:
Highscoresaves LLC
HighScoreSaves.com
1720 N 3rd St
Clinton, IA 52732
USA
Privacy email: info@highscoresaves.com
Phone: 602-888-6715
Business hours: Monday–Friday, 9:00 AM–2:00 PM Central Time, excluding major holidays.