Summary of Policies
Policies
Shipping and Delivery
Processing Your Shipment
Orders are processed within 1–3 business days after placement.
How We Ship
Shipping Costs
| Region / Method | Cost | Notes |
|---|---|---|
| USA – Standard (Save Kits) | $7.55 | Applies to Free Play and High Score Save Kits. |
| USA – Expedited & Other Items | Starting at $13.95 | Based on weight, dimensions, and destination. |
| USA – Overnight | Starting at $300 | Carrier-quoted overnight rates. |
| International | Calculated at checkout | Duties, taxes, and fees paid by recipient unless noted. |
Domestic Shipping (USA)
Delivery Speed
- Standard: 4–6 business days via USPS Ground Advantage
- Expedited: 2–3 business days via USPS Priority or UPS Ground
- Overnight: 1 business day via UPS Overnight (order by Noon CST)
International Shipping
Delivery Speed
- Standard: 7–21 business days via USPS First Class International
- Expedited: 2–5 business days via UPS Expedited
Customs & Requirements
Customers may choose their preferred international shipping method at checkout and are responsible for any applicable customs duties, VAT, taxes, or import fees. A valid phone number is required for all international shipments to ensure accurate delivery and customs processing.
Country-Specific Information
Restrictions
- France: Only UPS Expedited (2–5 days) is accepted; other methods will be refunded.
- We do not ship to: Brazil, Mexico, and other high-risk destinations.
-
Special Notes
Additional Requirements
- Darksoft products: UPS only, with insurance and signature required.
- Orders over $750: Ship with insurance and signature required.
- Shipping charges: Non-refundable unless there is a HighScoreSaves error.
Digital Downloads
Digital downloads, including install guides and software updates, are available immediately after checkout via the email link or through your My Account → Orders page. Due to their electronic nature, all digital products are considered final and are non-refundable.
Tracking & Delivery Issues
You will receive three notifications: Order Confirmation → Shipping Confirmation (with tracking) → Delivery Confirmation. These are sent to the email you provided at checkout.
If You Did Not Receive Your Package
Please begin by reviewing your tracking information. If the shipment is marked “Delivered,” check the surrounding area and confirm with household members or coworkers who may have accepted the package. If you are still unable to locate it, contact us immediately for assistance.
Lost or Stolen Packages
Duties, Taxes & Import Fees
Import taxes, VAT, and brokerage fees are not included in the purchase price and are the responsibility of the recipient. We do not modify customs values or classify shipments as gifts under any circumstances.
Returns & Refunds
Return Costs
- Return shipping: Customer pays unless our error.
- Original shipping: Not refundable.
- Restocking fee: May apply (typically 10%) for opened, used, or incomplete items.
- RMA required: Email sales@highscoresaves.com for authorization.
Return Conditions
- Item must be in like-new condition.
- Must include all original packaging and components (required for Darksoft kits).
- Digital downloads and Arpicade images cannot be returned.
-
Send Returns To
HighScoreSaves.com
ATTN: Returns
1720 N 3rd St
Clinton, IA 52732
USA
(602) 888-6715
Refund & Exchange Timeline
Refunds are issued within 72 hours after the returned item has been inspected and approved. Please allow an additional 5–10 business days for your bank or payment provider to complete the posting of funds. This policy does not affect or limit any statutory rights you may have under consumer protection laws.
Privacy & Security
We collect only the information needed to process your order, provide customer support, and deliver a smooth shopping experience. We never sell, rent, or trade your information. Access to customer data is restricted to authorized staff members only.
Security Measures
All checkouts use industry-standard SSL encryption. Sensitive data is stored on secured systems with strict access controls. You may contact us at any time to request a data review, correction, or account deletion.
Ordering & Payments
All orders must be placed directly through our website for accuracy and security. We do not accept payments over the phone, through email, or via any method outside our secure checkout. Ordering online ensures correct product selection, accurate shipping information, and secure data handling.